Quoting Team Representative (Position located in Cape Town, South Africa)

KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.

Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.

We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.

Please submit your resume in English.

To learn more about our team and office culture in Cape Town, South Africa visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/cape-town
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Cape-Town-Location-EI_IE969384.0,7_IL.8,17_IC2653748.htm
LinkedIn: https://www.linkedin.com/company/knowbe4/life/southafrica/

The Quoting Team Representative will ensure efficient delivery of high-quality quotes for direct and partner opportunities. This role will support the Account Executive, Channel Account Managers and Partner Account Managers by ensuring opportunities are quoted and routed as quickly as possible. In addition, this individual may be tasked with creating and sending out AWS Marketplace Private Offer/Selling Authorizations directly to Partners and customers. This role combines quote, order routing and AWS marketplace exposure in a fun and fast-paced environment, reporting to the Team Lead, Deal Operations & Global Quoting.

Responsibilities:

• Quoting & Routing Responsibilities

• Generate accurate and competitive quotes

• Manage incoming requests for quotes from sales teams to provide accurate quotes to Channel Partners

• Create and send appropriate quotes to Channel Partners for each opportunity

• Create Private Offer/Selling Authorization contracts via AWS Marketplace Portal

• Execute post-sale admin and order routing forms

• Contribute to positive team culture promoting collaboration and customer-centricity

• Cross-train and help support Global quoting

• Log and monitor Quoting and Deal Routing Statistics on a daily basis

• Cross-Functional Collaboration

• Collaborate closely with Order Management and Business Development teams to ensure created quotes align with cross-functional policies and best practices.

• Provide excellent customer service to sales teams

Qualifications:

• Associate’s Degree or equivalent work experience and education preferred

• Experience with MS Office (Word and Excel)

• Experience with Salesforce or other CRM preferred

• Experience with web browsers (Chrome, Internet Explorer, etc.)

• Experience with AWS Marketplace, a plus

• Exceptional attention to detail, organizational skills and time management skills

• Ability to own extreme ownership principles

• Strong verbal and written communication skills

• Strong collaborative and team work abilities

• Excellent analytical and problem-solving skills

• Ability to work effectively in a fast-paced, high-pressure environment

• Ability to develop cross-functional relationships

• Handle stress with a positive, calm, and data-driven approach

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.