Quallity Assurance Manager

Quality Assurance Manager

ChaiVision  ·  Remote – China (Onsite / Field-Based)  ·  Full-Time

Job Title: Quality Assurance Manager

Department: Product Development — Quality Assurance

Reports To: Head of Product Development

Location: Remote – China (Onsite at factories / Field-Based)

Job Type: Full-Time

Salary: $1,700 - $2,100 USD/month

About Chai Vision

Chai Vision is a fast-growing eCommerce company managing a portfolio of direct-to-consumer (DTC) brands across high-impact categories — from fitness and wellness to home goods, pet care, children’s products, outdoor products, kitchen essentials, and supplements. We scale rapidly on platforms like Shopify, Amazon, and TikTok Shop through a data-driven, community-first approach and a relentless focus on product-market fit.

The organization is driven by a data-informed approach to growth, disciplined operational execution, and a commitment to delivering high-quality products and customer experiences at scale. Chai Vision continues to invest in expanding its omnichannel sales strategy and retail presence worldwide, offering team members the opportunity to contribute within a fast-paced, performance-oriented organization focused on sustainable growth and long-term value creation.

Role Summary

Every shipment that leaves a factory in China carries ChaiVision’s name on it — and our customers don’t see the inspection report or the QC checklist, they only see what arrives at their door. Quality is the difference between a five-star review and a return, and right now we need someone on the ground in China who treats that bar as personal.

The Quality Assurance Manager will own product quality end-to-end across our China supply base — from in-line production through final inspection and shipment approval. You’ll oversee our third-party inspection partner, visit factories regularly, dig into root cause when defects repeat, and hold suppliers accountable when standards slip. No shipment leaves without your team’s confidence that the product meets ChaiVision’s standard.

What You’ll Do

Factory Quality Oversight

Own the full quality assurance process in China — ensure factories only ship product that meets ChaiVision standards

Visit factories regularly during production to check workmanship, consistency, and manufacturing process adherence

Monitor production before final inspection to catch issues early and reduce shipment risk

Confirm factories are following approved specifications, packaging requirements, and quality expectations

Make the final call: no product is released for shipment unless quality standards have been met

Inspection Partner Oversight

Oversee ChaiVision’s third-party inspection partner — attend inspections on a regular basis to confirm work is being done thoroughly and correctly

Monitor inspection performance and hold the partner accountable when issues are missed

Review inspection reports for accuracy, completeness, and alignment with company standards

Quality Issue Resolution

Investigate repeated product issues and identify the root cause of defects or failures

Develop practical solutions to reduce repeat problems and improve overall quality performance

Coordinate with a China-based engineer when technical review or product evaluation is needed

Follow through with factories to ensure corrective actions are put in place and maintained

Customer Service & Factory Accountability

Review customer service quality issues — complaints, defects, and replacement trends — and trace them back to production or inspection root causes

Calculate the cost of quality failures (replacements, refunds, defect-related expenses) and tie that cost to the responsible supplier

Support the process of charging quality-failure costs back to factories through credits or deductions on future invoices

Documentation & Reporting

Keep clear records of factory visits, inspections, recurring issues, and corrective actions

Track supplier performance, defect patterns, and inspection concerns over time

Share quality updates and issue summaries with leadership on a regular cadence

Continuously improve quality procedures, follow-up processes, and accountability systems

Who You Are

Quality-Focused — you care about details and take pride in making sure products meet expectations before they ship

Experienced in Factory Quality — you understand manufacturing, inspections, and supplier quality processes, especially in a Chinese factory setting

Hands-On — you’re comfortable going to factories, walking lines, joining inspections, and addressing issues directly

A Problem Solver — you don’t stop at finding the issue; you work to understand why it happened and how to prevent the next one

Accountable and Direct — comfortable holding factories and inspection partners responsible when standards aren’t met

Organized and Analytical — you can track quality trends, connect issues to cost, and document problems and action steps clearly

Collaborative — you work well with Product Development, Customer Service, suppliers, inspection partners, and engineering support to solve issues effectively

Independent and Reliable — you manage your own follow-up, make decisions in the field, and keep issues moving toward resolution

Qualifications

5+ years of experience in quality assurance, supplier quality, or factory QC — ideally in consumer products, home goods, fitness equipment, or similar physical goods

Deep familiarity with Chinese manufacturing landscape — comfortable visiting factories independently and communicating directly with factory teams

Strong working knowledge of inspection processes (AQL sampling, in-line checks, final random inspection) and QC documentation

Bilingual Mandarin / English strongly preferred — written and spoken

Experience overseeing third-party inspection providers is a strong plus

Comfortable with regular travel between factories in China and flexibility to coordinate with the U.S. team

Tools & Systems

Monday.com  ·  Google Sheets / Excel  ·  Inspection reports & QC checklists  ·  Shared folders / internal tracking tools  ·  Email, Microsoft Teams, and WeChat

Why Work With Us

Competitive salary and performance-based growth

Work in a fast-growing global eCommerce company with real ownership

Collaborative, high-energy environment where ideas become action

Opportunity to build and lead systems that drive company-wide impact

Holiday and birthday gifts — we celebrate our people

Real room to grow as we scale

“If you thrive in a fast-paced, data-driven environment and want to make a real impact at a growing eCommerce company, you’ll love working here!”