Quality Systems Technician

Location: Sydney, NS

Anticipated Start Date: As soon as possible

Term: Full-Time, Permanent

Type: In Office

(2 Vacancies)

Full transparency: we work a little differently around here. 

This isn’t just another job where you punch in and punch out. We come to work every day because we strive to earn a living in a meaningful way. Too many people exist without finding joy or purpose in their work, and we believe that’s just wrong. After all, we spend at least a third of our lives working—so why not create workplaces where people want to come to work in the morning and feel good when they leave at the end of the day?

At Protocase, your ideas don’t just matter—they shape our future. We thrive on collaboration and innovation, where every voice is heard, valued, and makes a real impact. Does this sound like something you’d want to be a part of and help grow?

Learn more about us here 👉:
https://workdifferently.info/

About Us:

Founded in 2001, Protocase Inc. manufactures custom sheet metal enclosures, panels, and parts for engineers and innovators around the world. With 400+ employees and 16,000+ customers, including NASA, Google, Apple, and Boeing, we combine advanced software with innovative manufacturing to deliver high-quality custom parts in as little as 2–3 days.

What You’ll Do:

Help drive the systems that ensure Protocase consistently delivers world-class quality to some of the most innovative companies on the planet. As a Quality Systems Technician, you will support and enhance our Quality Management System (QMS) while working closely with teams across the organization to drive continuous improvement.

Assist in overseeing the structure, improvement, and compliance of the Quality Management System (QMS).

Ensure QMS processes, procedures, forms, templates, and documentation remain accurate and up to date.

Help arrange and conduct regular internal audits to ensure compliance with QMS standards.

Coordinate logistics and preparation for external audits when required.

Work with departments to identify root causes of issues and implement corrective and preventative actions.

Follow up on improvement initiatives to ensure long-term effectiveness.

Support Process Owners across different departments and the Quality Systems Manager in monitoring and maintaining QMS Key Performance Indicators (KPIs).

Participate in and lead training opportunities and team meetings related to quality systems and continuous improvement.

About You:

Our ideal candidate is a detail-oriented and analytical thinker who enjoys solving complex problems and improving systems. You are comfortable collaborating across departments while maintaining the discipline and precision required to uphold high-quality standards.

Here’s what you’ll need to succeed:

Education:

A background in engineering or a related technical field would be considered an asset.

Experience:

One or more years working in a machine shop or manufacturing environment would be considered an asset.

Skills:

Strong critical thinking and complex problem-solving abilities.

Strong written and verbal communication skills, with the ability to collaborate effectively across teams.

Ability to work both independently and within a team environment.

Exceptional attention to detail with the ability to identify discrepancies, patterns, and improvement opportunities.

Strong organizational skills with the ability to manage multiple projects and deadlines.

Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.

Why You’ll Love Working with Us:

At Protocase, we believe in recognizing and rewarding hard work and dedication. Our starting annual total compensation package—including base salary and performance incentives—ranges from $53,700.20 to $59,812.64, depending on experience.

In addition, you can look forward to:

🎓 Training and Growth: We are proud to offer leadership development and skills training opportunities to support your career progression.

🩺 Comprehensive Health Care Plan and Retirement Savings Plan: Medical, Dental, Life Insurance, Group Insurance, and an employer-matched Registered Retirement Savings Plan after six months of employment.

🏋️‍♂️ Wellness & YMCA Membership: Enjoy access to a cost-shared YMCA membership after three months and participate in wellness committee events like skiing, skating, wildlife park visits, and more!

🏖️ Vacation: Start with two weeks of vacation, increasing to three weeks after three years and four weeks after five years.

🎉 Social Events: Participate in exciting social gatherings such as Hank's Farm, office trick-or-treating, Protojams, seasonal parties, giveaways for local university sports and hockey games, and monthly team lunches.

🏅 Rewards & Recognition: Celebrate achievements with programs like Performer of the Month and other company-wide recognition initiatives designed to reward and appreciate your contributions.

🛍️ Countless Community Discounts: Take advantage of exclusive discounts at local shops and restaurants.

🍁 Immigration Support: Protocase proudly supports many employees with their immigration applications under the AIP.

🌄 Lifestyle of Cape Breton, Nova Scotia: Experience breathtaking hiking trails, stunning beaches, golf courses, skiing, live music, and a vibrant community—blending nature, innovation, and culture.

Ready to Join Us?

If you’re excited about the opportunity to make a real impact in the world of custom manufacturing, we want to hear from you. Apply today and let’s start this journey of innovation together! 🚀