Quality Specialist Footwear

Department: Quality
Reports to: Manager, Quality Footwear
Location: HCMC,Vietnam

Your Opportunity at ARC’TERYX:
As a Quality Specialist Footwear, you will conduct inspections and audits of footwear product at in-country manufacturing locations. You ensure consistency and effectiveness in achieving product quality requirements and quality performance. You implement quality control procedures to standard and coordinate action plans with Quality Managers.

Meet Your Future Team:
You will be working on a cross-functional team of experts responsible for the quality control, assurance, and compliance of our materials and finished goods. Our local Quality Team interfaces heavily with the Vancouver and Hong Kong based Sourcing and Quality teams, and you will have the opportunity to partner directly with these teams to achieve quality finished goods that meet the highest quality standards in footwear product.

If you were the Quality Specialist now, here are some of the core activities you would be doing::
• Supporting Development and Sourcing teams with sample inspection from development through commercialization stages
• Carrying out regular inline audits throughout production cycle, from raw materials to finished goods
• Ensuring product meets Arc’teryx construction methods and requirements, identifying problems and potential issues proactively
• Ensuring regular on-site functional tests for materials, semi-finished goods and finished goods are conducted per requirement
• Conducting random inspection audits and final product inspections to ensure all shipments meet Arc’teryx quality standards
• Escalating quality issues and failed audits to quality leaders as required
• Completing various reports for each stage of inspection process on digital inspection platform (e.g. inline audit, AQL inspections)
• Reviewing inspection results with vendor counterparts
• Ensuring the best practices and other relevant information communicated and implemented across relevant teams including Technical Specialists
• Reviewing and monitoring the Corrective Action and Preventive Actions (CAPA) execution and reporting from factories and highlighting improvements as required
• Implementing quality control protocols to each quality standard and coordinating action plans with Quality Managers and Technical Specialists

Here are some of the things you could be working on in the future::
• Collaborating with Arc’teryx Footwear Design and Development teams (in Portland, US) and Industrial Engineering team (in China) throughout development and commercialization phases
• Developing training materials and conducting training for Factory Certified Auditors (FCAs) and QCs
• Participating in on-boarding and developing of new vendors

Are you our next Quality Specialist? :
• You have a minimum of 5 years QA/QC experience in footwear manufacturing
• You have a Post-Secondary Degree in a related area
• You possess a strong understanding of best practices, protocols and standards in footwear manufacturing
• You possess a strong understanding of footwear construction and manufacturing including sewing, taping, gluing, printing and assembly processes
• You are proficient in the use of the Microsoft Office suite
• You are fluent in written and spoken English, and can understand and speak Mandarin
• You have strong communication skills and are able to work effectively with a variety of stakeholders to achieve goals
• You have the ability to travel to vendors (up to 2 hour driving distance) on a frequent basis
• You are proficient in the use of analysis tools to identify the root cause of issues and developing solutions
• You ideally have experience in waterproof footwear, however casual and lifestyle footwear experience will also be considered
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

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