Quality Representative

REPORTS TO: National Technical Manager

DIRECT REPORTS: None

LOCATION: Dublin City / Suburbs.

ABOUT RICHMOND

At Richmond, we don’t just build brands—we ignite them. As Ireland’s leading trend-spotting premium brand builder, we’ve been shaping the future since 1992. Our mantra is simple: Where Great People Meet Great Brands. We don’t just hire employees; we bring on bold, agile, and energetic innovators who thrive on shaking up the status quo. We're not just about distributing products—we’re about disrupting the market, challenging the norms, and launching game-changing ideas and products that leave a lasting impact.

JOB DESCRIPTION
We are looking for a Quality Representative to Carry out Routine Maintenance (Cleaning Beer Lines in Bars & Restaurants on a planned routine schedule). Install and maintain draught equipment in order to keep our draught beer to industry-leading standards. They will also install and maintain other dispense and equipment from our portfolio of brands. They will maintain and monitor Richmond equipment in trade and drive a quality experience in trade for the full Richmond Portfolio.

KEY RESPONSIBILITIES
• Perform scheduled maintenance calls to customer premises to inspect, clean and maintain draught beer lines and other dispense equipment.
• Install Taps, Fonts and the fixtures and fittings required to dispense draught beer, and other products.
• Respond to emergency call outs, and repair or replace dispense equipment.
• Deliver high quality standards to all aspects of the role.
• Adhere to all company policies and procedures and maintain high standards of appearance, behaviour and discipline.
• Any other duties and responsibilities which management deem appropriate.
• Build key relationships with Customers and Business Developers.
• Feedback leads and potential sales for Richmond brands.
• Assist in the visibility of all Richmond products, equipment and POS in trade.
• Any other duties and responsibilities which management deem appropriate.

KNOWLEDGE, SKILLS AND EXPERIENCE
• The ideal candidate will be expected to demonstrate the appropriate technical skill set applicable to the role. Experience in cleaning draught beer lines in bars or restaurants is an advantage but not a requirement as full training will be provided.
• Strong communication skills are essential and will be needed when dealing with account managers and staff.
• They must be able to work unsupervised and complete journey plans in a planned, and in the most efficient manner possible.
• Candidates must be eligible to drive in Ireland and have a full clean driving licence.
• They should have a strong customer focus and be able to maintain a high level of productivity in all aspects of the role.
• They should also have a strong teamwork focus and ensure full liaison with other team members and departments.
• He/she will have the potential to understand and deliver strong customer service and have an understanding of quality SLAs (Service Level Agreements).