Quality Manager - Manufacturing & Audits

About Us

Since 1991, ICE Western Sales has been at the forefront of manufacturing highly complex, custom HVAC units for global commercial and industrial markets. Our commitment to service, safety, and innovation has driven us to become a leader in the industry, supported by our state-of-the-art 5-acre facility in Calgary’s South Foothills Industrial Park.

Why Choose ICE Western

Leading Technology: Work with advanced tools in a cutting-edge facility

Global Reach: Our HVAC solutions are trusted worldwide

Innovation-Driven: We push boundaries in HVAC design and performance

Talented Team: Join over 250 skilled professionals dedicated to excellence

Quality Manager – Manufacturing & Audits

About the Role

We are seeking an experienced Quality Manager to lead our Quality Assurance team and drive excellence across our manufacturing operations. This role is ideal for a strategic, detail‑oriented leader with deep experience in manufacturing quality systems, internal and external audits, and team leadership at a senior level.

You will oversee all aspects of quality performance, ensure compliance with industry standards, and champion continuous improvement initiatives that support operational efficiency and customer satisfaction.

Key Responsibilities

Lead, mentor, and develop a team of senior quality professionals, fostering a culture of accountability, collaboration, and continuous improvement.

Oversee the development, implementation, and maintenance of the Quality Management System (QMS).

Plan, coordinate, and execute internal audits, supplier audits, and customer audits; ensure timely closure of corrective actions.

Partner with manufacturing leadership to ensure product quality, process capability, and compliance with regulatory and customer requirements.

Analyze quality data and trends to identify risks, drive root-cause investigations, and implement effective corrective and preventive actions (CAPA).

Maintain certifications such as ISO 9001 (or other relevant standards) and ensure ongoing compliance.

Collaborate cross‑functionally with Engineering, Production, Supply Chain, and HSE to support operational excellence.

Lead quality reviews, prepare reports, and present findings to senior leadership.

Support new product introductions and process changes through robust quality planning and validation.

Qualifications

Bachelor’s degree in Engineering, Quality, Manufacturing, or related field (or equivalent experience).

5+ years of progressive experience in manufacturing quality, including at least 3 years in a leadership role.

Strong knowledge of QMS frameworks, ISO standards, and audit methodologies.

Proven experience leading internal and external audits.

Demonstrated ability to lead senior-level staff and build high-performing teams.

Excellent analytical, problem-solving, and communication skills.

Certifications such as CQE, CQA, or Six Sigma are considered strong assets.

What We Offer

Competitive Wages – Based on experience and trade tickets

Comprehensive Health, Dental & Vision Coverage – Premiums fully paid by ICE Western

Paid Vacation 

RRSP Matching Plan 

Employee Assistance Program (EAP) 

Company Events and Team Initiatives

Free On-Site Parking

Safety shoes and eyeglasses