Quality Manager - Dutch Speaker

AUTOHERO is part of the international AUTO1 Group and is 🏆EUROPE'S LARGEST INDEPENDENT DEALER🏆 for the sale of used cars. With our innovative approach and customer-focused service, we aim to revolutionize the car sales experience. We offer a wide range of high-quality vehicles and a seamless purchasing experience for our customers.

AUTO1 Group is Europe’s leading digital automotive platform. As a dynamic tech company, we are revolutionizing the automotive industry with our brands wijkopenautos.be, AUTO1.com, and Autohero. Our strong team of over 6,000 employees is dedicated to making car trading, transportation, and financing as fast and efficient as possible for our customers across Europe. Choose personal growth and build the future of car trading with us.

 

What you can expect from us:

• Permanent work contract, full time;
• Flexibility to also work from home;
• A nice office just 1 minute away from Aurel Vlaicu metro station;
• A warm team atmosphere and fun team events;
• Private medical services subscription via Medicover;
• Open communication and delivering results are more important to us than a dress code;
• Inclusive and respectful multicultural work environment.

Your New Role

As a Claims Agent B2C, you will be responsible for handling claims and providing excellent customer service. You will act as the point of contact for our customers regarding claims and ensure that each case is handled accurately and efficiently.

Your Responsibilities:

• Assessing and processing incoming claims.
• Communicating with customers to inform them about the status of their claim and requesting any additional information.
• Observing and analyzing claims to determine whether they fall under warranty.
• Reviewing garage quotes and assessing whether the provided documents and information support the claims.
• Ensuring the best and most favorable resolution of each claim for both the customer and the business.
• Collaborating with internal departments to resolve claims quickly and efficiently.
• Carefully processing claims administratively in our system.
• Providing customer-focused solutions and putting situations into perspective to ensure customer satisfaction.

• Experience in a claims department of an automotive company or a recent graduate in an automotive technical field.
• Excellent administrative skills and attention to detail.
• Strong customer-oriented and assertive attitude, with the ability to put situations into perspective.
• Good communication skills in both Dutch and English.
• Problem-solving skills and resilience under pressure.
• Understanding of or experience with evaluating quotes and warranty claims.