Quality Manager/Director

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

The Opportunity

As the US Healthcare ISO / Six Sigma / Quality Manager or Director, you will serve as the strategic architect of our Quality Management System (QMS), reporting directly to senior leadership. This is a high-impact role where you will safeguard our reputation by ensuring rigorous ISO compliance and HIPAA standards while driving transformative Six Sigma initiatives across our RCM operations. It is an exciting opportunity to lead a culture of excellence, directly influencing client confidence and operational efficiency in a fast-paced, high-growth healthcare environment.

What you’ll do

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Own the Quality Framework: Design, implement, and govern the end-to-end Quality Management Framework tailored for US Healthcare and RCM operations.

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Maintain ISO Excellence: Lead the certification and maintenance process for ISO 9001 to ensure global industry standards are met.

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Drive Continuous Improvement: Execute Six Sigma and Lean projects to systematically reduce claim denials, rework, and turnaround times (TAT).

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Lead Audits: Act as the primary lead for internal, external, and client-facing audits, ensuring high levels of audit readiness at all times.

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Manage Governance: Oversee the CAPA (Corrective and Preventive Actions) process, Root Cause Analysis (RCA), and maintain comprehensive risk registers.

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Monitor Performance: Establish and report on key quality KPIs, including Accuracy, Compliance, Productivity, and Defect Rates.

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Cross-Functional Partnership: Collaborate with Operations, IT, HR, and Security teams to align quality goals with broader business objectives.

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Ensure Compliance: Guarantee total alignment with HIPAA, PHI security protocols, and international data privacy standards.

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Training & Mentorship: Conduct specialized quality training, review SOPs, and foster compliance awareness programs across the organization.

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Strategic Vision: Define the long-term enterprise quality strategy and deliver high-level performance insights to the executive board.

Who you are

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ISO Lead Auditor certification is mandatory.

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Six Sigma Black Belt is mandatory.

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8–15+ years of experience in US Healthcare, RCM, BPM, or IT services.

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Expertise in US Healthcare regulations and a proven track record of managing complex client audits.

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Demonstrated leadership in driving large-scale quality transformation and process improvement initiatives.

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Superior documentation skills with the ability to translate complex data into actionable executive reports.

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Excellent communication skills with the ability to manage and influence diverse stakeholders.

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Experience supporting US healthcare payers/providers (preferred).

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Exposure to SOC, HIPAA, or healthcare compliance audits (preferred).

Benefits

• Stock-options package

• Health benefits include medical, dental and vision

• 401K

• Long-term disability

• Unlimited PTO

• Life insurance

• Paid Leave Program

👉[include as needed for clinic positions]

Location & Specialties hiring: <specific locations hiring>

👉 [include as needed] Physical Demands: Mostly sedentary work duties require exerting up to thirty pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time but may involve walking or standing for brief periods.

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.