Quality Engineer

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. 

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.

WHAT DOES A QUALITY ENGINEER DO?

We are looking for someone with an aptitude and desire for problem solving and paying attention to details. The role will work extensively within the Salesforce Marketing Cloud platform and develop and execute testing within the marketing operations team. This role will author and perform functional, component, unit, end to end and system testing for all our client projects. You must be able to analyze requirements documentation and technical specifications to develop an appropriate test plan for a project. You will serve as an advocate for department standards and are encouraged to promote and develop new approaches, processes and methodologies. You should have a desire for improving quality and collaborating with other departments as part of a team project. A desire to learn more while being a multi-tasker who can prioritize and follow through on multiple tasks and projects is a must. 

• Bachelor’s degree or equivalent education plus professional experience required 

• Five or more years of experience with QC testing in the software development industry   

• Deep experience with Salesforce Marketing Cloud 

• Extensive experience developing and executing test scripts, test matrices and test cases at the required level of detail for each project/feature request 

• Strong experience with managing, tracking, reporting and resolving defects identified during the testing process using fact-based metrics 

• Experience authoring and reading SQL queries to validate data and data injection to support test scenarios 

• Working knowledge of DevOps lifecycle 

• Knowledge of system integration 

• Strong skills in diagnosing and solving complex problems as well as providing technical analysis 

• Exceptional organizational skills with proven ability to handle multiple assignments simultaneously and effectively bring discussions and issue to closure 

• Ability to troubleshoot and repair existing test scripts 

• Ability to collaborate with internal teams as well as work independently 

• Specific knowledge and experience in several of the following areas: building test scenarios from requirements, test reviews, reading and using use cases, Agile/Scrum 

• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change 

• Proficient computer skills with common business applications such as Microsoft Office 365 

• Ability to take ownership of maintaining and monitoring data driven processes by owning or triaging issues to ensure resolution

WHAT ARE WE LOOKING FOR?

• Best practices working with sensitive data classifications such as PII and/or PHI 

• Experience in healthcare, life sciences or marketing industries 

• Experience in developing and maintaining automated test scripts and troubleshooting automated integration issues 

• Experience authoring and executing API testing 

• Familiarity with Adobe marketing platform 

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind. 

Client Delight I own every client experience and its impact on results. 

Take Action I am empowered and empower others to act now. 

Grow Talent I own my development and invest in the development of others.  

Win Together I passionately connect with anyone, anywhere, anytime to achieve results. 

Communication Matters I speak up to create transparent, thoughtful and timely dialogue. 

Embrace Diversity I create an environment of awareness and respect. 

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  More information about EVERSANA’s benefits package can be found at eversana.com/careers.  EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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