Quality Engineer

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary:

We are seeking a talented and detail-oriented Quality Engineer to join our team. As a QA Engineer, you will ensure the quality and reliability of our secure file and share solutions. You'll champion software quality through meticulous testing processes and contribute to improvements in our testing frameworks. Your expertise will be vital in delivering standout software solutions. Apply now and become a part of an excellent team!

Essential Duties and Responsibilities:

• Work on the development and execution of comprehensive test plans and test cases.

• Conduct thorough testing, including functional, regression, integration, and user acceptance tests.

• Collaborate with cross-functional teams to understand software requirements and ensure test coverage aligns with user expectations.

• Document detailed test outcomes, log defects, and work closely with developers to facilitate issue resolution.

• Manage test environment and test data preparation, ensuring accurate and effective testing scenarios.

• Participate in continuous improvement of testing processes and methodologies to enhance product quality.

Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

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Bachelor's degree in Computer Science, Engineering, or related field.

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Proven experience as a QA Engineer or similar role.

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Good understanding of software testing methodologies, tools, and processes.

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Good problem-solving skills and attention to detail.

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Strong communication and collaboration skills.

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Proficient in designing and executing effective manual test cases and strategies.

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Ability to troubleshoot and analyze complex software issues efficiently.

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Experience with manual and/or automated testing of client-server applications across various platforms.

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Experience with cloud-based applications and services.

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Fluency in English.

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Good foundation in testing theory, with ISTQB certification is a plus.

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Experience with multiple OS, desktop and mobile is a plus.

• Experience with Docker containers, and VMs is a plus.

• Good knowledge of file systems across Windows, Linux, and macOS is a plus.

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Experience in OS administration (Win/Linux/macOS), including remote server management, file system operations, services, and network shares is a plus.

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Experience with TestRail, Jira, and experience working in Scrum teams is a plus.

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Experience in virtualization using VMware and vCenter to set up and maintain test environments is a plus.

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Test automation experience and/or desire to learn and grow in this dimension is a plus.

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Knowledge of programming/scripting languages, such as Python or JS is a plus.

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Experience with a test automation tools like Selenium, Cypress, Playwriter is a plus.

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.