Quality Assurance Specialist

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $62,517.00-$71,894.00.

THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE STAFF ANALYST TITLE.

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.

The Children’s Center is a 24-hour shift-based operation providing services for New York City’s highly vulnerable population of abused and/or neglected children who have been removed from their parents/caregivers. On average, the Children’s Center serves approximately 2500 unique children entering or re-entering the foster care system as they await transition to return home, stay with kin, or placement in longer-term foster care settings. NSCC’s Quality Assurance unit will support the implementation of the standards and performance tools to assist the Children’s Center in achieving quality outcomes for children. A robust quality assurance program at the Children’s Center will allow for routine self-assessments of the operations at the Children’s Center to enhance best practices, support in the development of policies and procedures and contribute to a safe environment to meet the needs of children. Programs with systems in place to ensure compliance with federal, state, local regulatory agencies will reduce the risk of harm, neglect and abuse to NYC’s most vulnerable population and serves to mitigate legal liability to the City of New York.

To achieve positive outcomes in the health, safety and wellbeing of children, the Nicholas Scoppetta Children’s Center (Children’s Center) is seeking a Quality Assurance Specialist to support the development and implementation of performance measurement and auditing tools to proactively identify trends and gaps in the quality of care provided to children temporarily residing at the Children’s Center. Reporting to the Director of Quality Assurance, the Quality Assurance Specialist will be responsible for the following duties but not limited to:

- Assist in the development of performance measurement assessment tools to evaluate safety and critical standards of care at the Children’s Center such as fights, contraband, length of stay, case planning, etc.

- Use auditing tools and key performance indicators (KPI) to conduct routine internal audits of the various departments within the Children’s Center to ensure accuracy of data entry in PPS, CONNECTIONS and other relevant databases.

- Support the implementation of the youth behavioral incentive program, working in collaboration with all departments to ensure fidelity of the incentive model.

- Collect data and report production at weekly, monthly, quarterly, and annual intervals to internal and external stakeholders of the Children’s Center’s Operations seeking to identify performance trends, gaps and create improvement strategies.

- Work effectively with a team to deliver quality assurance services.

- Work effectively with Office of Children and Family Services (OCFS), the Justice Center and other internal or external stakeholders on Performance Improvement Plans and Corrective Action Plans.

- Liaise effectively with ACS Division of Policy and Performance Management, ACS internal monitors and OCFS to support the development of policies and procedures for the Children’s Center.

- Audit internal logs, critical incidents, employee performance, etc.

- Produce written findings and recommendations for system improvement to the senior leadership.

- Support and monitor internal improvement plan in keeping with the vision and mission of the Children’s Center cabinet.

- Maintain performance logs for all program areas.

- Participate in quarterly (or as needed) performance meetings with internal and external stakeholders.

- Represent the unit and Division at critical agency wide performance meetings at the direction of the Director of Quality Assurance.

- Work on other strategic initiatives as delegated by the Director of Quality Assurance and the Associate Commissioner.

- Assist in the quarterly site reviews of pre-placement provider agencies.

ADDITIONAL INFORMATION

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

TO APPLY

Please go to www.cityjobs.nyc.gov and search for Job ID #770972.

No phone calls, faxes or personal inquiries permitted.

Note: Only candidates under consideration will be contacted.

STAFF ANALYST - 12626

A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school; or

A baccalaureate degree from an accredited college and two years of satisfactory full- time professional experience working in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area.

An associate degree or completion of 60 semester credits from an accredited college and four years of satisfactory full-time professional experience as described in "2" above.

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and six years of satisfactory full-time professional experience as described in "2" above.

A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.