Quality Assurance Specialist

Abclegalservices

Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida (Remote) Remote permanent

Posted: May 14, 2026

Quick Summary

The Quality Assurance Specialist is a critical role responsible for ensuring the quality of our software applications, with a focus on identifying and resolving defects in a timely and efficient manner. The ideal candidate will have excellent analytical and problem-solving skills, as well as excellent communication and testing skills. Requirements include experience with Agile methodologies and a strong passion for delivering high-quality software solutions.

Job Description

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

As a Quality Assurance Specialist, you will ensure that ABC is working with the best process servers out there. Your role will focus on coaching, training, and providing feedback to make our process servers as successful as possible. This position is remote but located in Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida.

Key Responsibilities:

• Provide support, training and education to process servers that are underperforming based on key metrics

• Create positive and engaging server experience for all underperforming process servers:

• Communicate directly with process servers providing coaching and meaningful feedback

• Field all questions from process servers and resolve blockers

• Ensure process servers understand expectations and the timeframe in which they need to adjust.

• Set clear expectations for underperforming servers

• Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.

• Hold Servers accountable to directly impact performance

• Track and communicate all blockers to the leadership team

• Work closely with the recruiting department when additional coverage is needed

Qualifications:

• Experience training and/or coaching

• High school diploma or GED required

• Familiarity with Legal Processes is a plus

• Excellent written and verbal communication skills

• Experience and proficiency with Microsoft Office (Word, Excel)

• The ability to analyze processes and make recommendations for improvements

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance

• 401(k) with company matching

• Paid time off

• 7 Paid company holidays

• 4 Floating holidays per-year

• Life Insurance and AD&D Insurance

• Long Term Disability

• Health Care Reimbursement Flexible Spending Account

• Dependent Care Flexible Spending Account

• EAP (Employee Assistance Program)

• Pet Insurance

Pay Range: $15.00 to $15.00 per hour

Schedule - Full-Time, 9am to 5pm PST, Weekend Availability preferred

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.