Quality Assurance Specialist

Position Overview

ATTUF is seeking a detail-oriented and proactive Quality Assurance Specialist to oversee and manage all aspects of quality, compliance, and performance improvement across programs and services. This role is critical in ensuring that organizational operations meet regulatory standards, internal policies, and best practices.

The Quality Assurance Specialist will collaborate with leadership, program staff, and external partners to monitor service delivery, identify areas for improvement, and implement corrective actions to enhance overall quality and compliance.

Key Responsibilities

Develop, implement, and maintain quality assurance policies, procedures, and systems

Monitor compliance with federal, state, and local regulations (including healthcare and human services standards where applicable)

Conduct routine audits, reviews, and internal inspections of programs and documentation

Track and analyze performance metrics, identifying trends and areas for improvement

Lead and support Plan of Correction (POC) development and implementation

Ensure accurate and timely documentation in electronic systems (EHR or similar platforms)

Provide training and guidance to staff on quality standards, compliance requirements, and best practices

Collaborate with HR and leadership to support staff performance improvement initiatives

Prepare reports for leadership, stakeholders, and regulatory agencies

Investigate incidents, complaints, and non-compliance issues and recommend corrective actions

Maintain readiness for audits, surveys, and licensing review

Qualifications

Bachelor’s degree in Healthcare Administration, Nursing, Social Work, Public Health, or related field (preferred)

Minimum of 2–3 years of experience in quality assurance, compliance, or regulatory oversight

Experience in healthcare, home health, behavioral health, or human services strongly preferred

Knowledge of regulatory standards (e.g., state licensing, Medicaid, PASA, or similar frameworks)

Strong analytical, organizational, and problem-solving skills

Excellent written and verbal communication skills

Proficiency with Microsoft Office and electronic documentation systems (EHR)

Preferred Skills

Experience with audits, accreditation processes, or survey readiness

Familiarity with Plan of Correction (POC) processes

Ability to manage multiple priorities and meet deadlines

Strong attention to detail and accuracy

Leadership and training experience

Compensation & Benefits

Competitive salary (based on experience)

Flexible work environment

Professional development opportunities