Quality Assurance Operations Team Leader

Cermaticom

Jakarta, Jakarta, Indonesia permanent

Posted: December 23, 2025

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Quick Summary

Quality Assurance Operations Team Leader is responsible for monitoring and improving quality of all agents, developing and implementing corrective and preventive actions, and coordinating with QA Ops Manager.

Required Skills

Quality Assurance Fraud Prevention Risk Management Process Monitoring Policy Development Corrective Actions Regulatory Compliance Reporting Training Coordination Team Performance

Job Description

• As part of Operation Team to minimize risk, detect and prevent fraud/complain and improving quality of all agents

• Monitoring and responsible for the overall Quality Assurance Process

• Liaise with QA Ops Manager regarding operation daily

• Review quality assurance policies and procedures

• Develop, recommend and monitor corrective and preventive actions

• Update internal policy & SOP based on new regulations from regulator

• Prepare reports to communicate outcomes of quality activities

• Identify and organize training needs to meet quality standards

• Coordinate collaborations with other departments.

• Conduct Internal and External calibration

• Monitoring and developing team performance and coaching team if needed

• Male/Female

• Age max. 35 years old

• Bachelor degree any major

• Minimum experience 1 year as Supervisor/TeamLeader/Officer quality assurance, internal audit in bank/multifinance/fintech

• Have honest attitude, good interpersonal skill, conscientious, good leadership, good communication skill, good excel skill

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