Quality Assurance Lead - São Paulo (Contract)

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Quality Assurance Lead.

Your Location: Hybrid/Brazil HQ address - Nações Unidas 12901 - São Paulo - SP (this role requires one day per week in the office on a rotating schedule, plus an additional day in the office each month).

You Report To: Engineering Manager.

Must be able to speak English AND Portuguese fluently.

Learn more about our awesome Engineering team

About the Opportunity

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Engineering department to accommodate our remarkable growth! This individual will lead the quality and testing effort for a Scrum Team and push quality process above and beyond standards.

What you will do:

Your duties include, but are not limited to:

• Build and execute manual and automated test cases.
• Collaborate with other team members, build a long-term quality strategy and drive the successful implementation over time.
• Provide expertise on the grooming, estimating, and testing of the stories in a sprint.
• Support scrum team in the creation of proper test cases.
• Track and report bugs that have been found.
• Manage testing resources as needed to complete the sprint and overall epic goals.
• Develop smoke tests, sanity tests, performance, and reliability testing as needed.
• Provide quality metrics and expert insight into the health of the software.
• Use appropriate quality tools and infrastructure to scale and manage our testing effort.
• Enhance and improve the testing methodology for better results, increased productivity, and higher quality, becoming the QA expert in the team.

What you bring:

• Demonstrated career stability with a track record of sustained impact in prior roles.
• 7+ years of QA experience in an Agile environment, including ownership of testing across multiple releases.
• Strong automation experience building and maintaining automated tests using tools such as Selenium WebDriver, Cypress, Postman (or equivalent frameworks/tools).
• Shift-left quality mindset: bias for action in driving testing and quality advocacy earlier in the development lifecycle.
• Testing strategy leadership: ability to define and execute a comprehensive testing approach across manual, unit, integration, end-to-end, and regression testing.
• Strong grasp of software quality practices including test design techniques, defect lifecycle, CI/CD test integration, and release readiness criteria.
• Cloud exposure (preferred) with experience testing cloud-hosted applications; AWS strongly preferred.
• Monitoring/observability experience (preferred) using tools such as CloudWatch, Datadog, and/or Grafana to validate releases, troubleshoot issues, and support incident triage.
• Tool proficiency (preferred): JIRA, TestRail, Postman, and Automation Anywhere (or similar tooling).
• Metrics-driven approach: experience defining and using testing and operational quality metrics such as test coverage, defect trends, and reliability measures (MTTF, MTTR, MTBF).
• Analytical and detail-oriented with strong problem-solving skills—able to zoom out for big-picture risk assessment while remaining hands-on when needed.
• Exploratory testing strength with an ability to uncover edge cases and high-risk scenarios.
• Impact analysis capability: assess downstream risk and identify testing scope for changes across systems/modules.
• International QA certifications (preferred) such as ISTQB (Foundation/Advanced), CSQA/CSTE, or equivalent industry-recognized credentials.
• Education (preferred): Bachelor’s degree in Computer Science or a related field (or equivalent practical experience).
• Domain knowledge (preferred): experience with financial software and regulated environments.

FHF Benefits:

• Great Perks – We offer generous salaries, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.