Quality Assurance Lead

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

As a Quality Assurance Lead, you will act as the strategic driver for quality integrity across the vendor network. You are responsible for designing the audit framework, managing senior-level stakeholder relationships, and ensuring that the Quality Assurance team effectively identifies and mitigates risk within vendor operations.

You Will:

• Lead the Audit the Auditor program to ensure global consistency in policy enforcement.

• Serve as the primary point of escalation for complex quality disputes and policy interpretations between Roblox and vendor partners.

• Analyse large-scale quality data sets to provide executive-level insights on vendor performance and platform health.

• Design and implement calibration standards that align vendor quality outcomes with Roblox internal benchmarks.

• Mentor and develop Quality Assurance Associates to improve their technical auditing and analytical capabilities.

• Collaborate with Policy and Product teams to ensure quality rubrics are updated in real-time as platform features evolve.

You Have:

• At least 5 years of experience in operations, quality management, or audit, with at least 3 years in a leadership role within a trust and safety environment.

• Proven track record of managing large-scale BPO quality operations and implementing process improvement frameworks like Lean or Six Sigma.

• Bachelor’s degree in a relevant field; advanced certifications in quality auditing or risk management are preferred.

• Data fluency (Tableau, Looker, or PowerBI) and proficiency in SQL or complex spreadsheet modeling.

• Exceptional negotiation and presentation skills, with the ability to influence senior leadership and external vendor executives.

Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.