Quality Assurance Analyst

Position Summary:

GLG’s Quality Assurance team within the Technology business is seeking a QA Automation Engineer / Analyst to design, develop, and execute automated and manual test cases across multiple software applications. This role combines strong analytical skills in understanding requirements with hands-on automation capabilities to ensure robust functional and regression testing.

The ideal candidate will have experience working on CRM or web-based applications (preferably Salesforce), with a strong focus on automation and change control alignment within the SDLC.

Position Responsibilities include (but are not limited to):

• Analyze user stories, business requirements, and acceptance criteria to create detailed test scenarios and test scripts.

• Develop and maintain automated test cases using frameworks such as Selenium (Java/Python), Playwright, or Cypress.

• Perform functional, regression, integration, and assist UAT testing across web and CRM platforms.

• Execute API automation using tools such as Postman or REST Assured.

• Maintain and execute automation suites as part of the CI/CD pipeline.

• Log and track defects using JIRA, ServiceNow, or Azure DevOps, and support root cause analysis.

• Review and validate change requests (CRs) for quality and test completeness within the Change Management process.

• Provide QA evidence and participate in CAB discussions and post-implementation reviews (PIRs).

• Contribute to framework enhancement, test data management, and regression suite optimization.

• Collaborate with QA Leads, Developers, and Release Managers to ensure smooth, high-quality releases

Position Requirements:

• 3–5 years of experience in software QA with strong exposure to test automation and functional testing.

• Proficiency in automation scripting using Selenium (Java/Python), Cypress, or equivalent.

• Working knowledge of API testing and automation (Postman, REST Assured).

• Experience with CI/CD tools such as GitHub Actions, Jenkins, or Azure DevOps.

• Familiarity with test management tools (TestRail, Zephyr) and version control (Git).

• Experience in Change Management or audit-driven environments

• Excellent analytical, organizational, and communication skills.

Preferred Qualifications:

• ISTQB Foundation or Automation Testing certification.

• Prior experience in Agile/Scrum

• Exposure to Salesforce testing or similar CRM systems.

About GLG / Gerson Lehrman Group

GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).

We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.

GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.

To learn more, visit www.GLGinsights.com.

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.