Quality Assurance Analyst, Bloom

At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full.

Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.

Role

We are looking for a QA Analyst to join our Bloom team, where you will play a vital role in transforming women’s pelvic health. In this role, you will collaborate closely with engineering and product teams to execute and validate test cases that ensure our innovative care model—spanning pelvic health, menopause, and fertility—is both clinically safe and technologically seamless.

Today, 1 in every 3 women suffer from a pelvic-health disorder and Bloom is here to change that.
Sword Health developed Bloom to connect millions of women with accessible pelvic-health care, using the most innovative technology available today. Bloom includes customized guidance from Pelvic Health Specialists, an intra-vaginal biofeedback device, and a mobile app to track real-time results and progress. Women meet with Pelvic Health Specialists remotely and progress through the program from the comfort of home, on their own time.

Starting with pelvic health and now expanding into menopause, fertility, pregnancy, and postpartum care, Bloom is powered by the same AI Care model driving Sword's platform: a continuous interaction between the member, an AI health specialist (Phoenix), and a human clinician.

What you’ll be doing:
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Partner with engineering teams to develop and execute QA test plans that prioritize "quality by design" from the start.

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Develop, implement, and maintain comprehensive quality assurance processes and procedures.

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Conduct rigorous testing of software products to ensure they consistently meet established quality standards.

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Identify, document, and track software defects and issues through to their final resolution.

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Collaborate across the team to ensure all project deliverables align with quality benchmarks.

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Document detailed testing results and report defects clearly to the development team.

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Create and maintain internal documentation and user tutorials to support product knowledge.

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Proactively report project status and quality risks to partners, leveraging basic quality metrics to provide data-driven insights for owned workstreams.Description of the main tasks and responsibilities of the role)

What you need to have:
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At least 2-3 years of experience as a QA Analyst.

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Keen attention to detail.

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Expert in performing rigorous exploratory, functional, and regression testing for complex mobile and web user journeys.

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Strong experience testing on physical devices (iOS and Android), focusing on UI/UX consistency and platform-specific behaviors.

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Proficient in testing and automating RESTful API responses using tools like Postman/Newman or Swagger.

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Experience with or strong interest in building automated testing frameworks (e.g., Maestro, Playwright, or Appium) to handle stable regression paths.

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Expert in writing clear and executable test scenarios using Gherkin syntax (Given/When/Then) to bridge the gap between Clinical, Product, and Engineering teams.

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Expert in using proxy tools (e.g., Charles Proxy, Proxyman, or Fiddler) to intercept, inspect, and mock network traffic between the mobile app and backend.

*This range includes base, variable and equity

These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.

Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.

Portugal - Sword Benefits & Perks:

• Health, dental and vision insurance

• Meal allowance

• Equity shares

• Remote work allowance

• Flexible working hours

• Work from home

• Discretionary vacation

• Snacks and beverages

Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.

Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.