Quality and Continuous Improvement Engineer

About Array Marketing

For over 40 years, Array Marketing has been a global leader in the retail display and in-store merchandising services industry. Global brands like Estée Lauder, Sephora, L’Oreal and Samsung to name a few, rely on our team of more than 2,000 employees around the world, to create great retail experiences by bringing their visions to life. 

We are committed to building on more than four decades of strength, deep industry knowledge and design innovation to accelerate our growth and serve our customers even better than before. 

As we continue to expand around the world, we are looking for critical thinkers who are data driven, have a strong work ethic and care about best practices and customer outcomes to help us carry out our vision.

Join Array to make a mark on our business and grow your career.

Who we need

Due to significant growth, Array is in search of a Quality and Continuous Improvement Engineer to join our team. You will apply your expertise in Lean Six Sigma methodologies, root cause analysis, and quality systems management to support our fast-paced manufacturing environment.

Collaborating closely with cross-functional teams in production, engineering, and operations, you will develop practical solutions that enhance product quality, improve operational efficiency, and strengthen compliance with internal and external standards.

This is an existing, full-time vacancy, working 5 days per week on-site at our Scarborough manufacturing facility.

What’s in it for you

Impact and innovation. You will play a critical role in strengthening our quality and operational performance by identifying opportunities for improvement and implementing solutions that reduce waste, enhance product quality, and increase manufacturing efficiency.

Influence and ownership. You will have opportunities to contribute to plant-wide improvement initiatives that extend beyond day-to-day quality oversight. You will work on initiatives from analysis through implementation, collaborating across departments to identify opportunities and deliver measurable operational improvements.

Career development. As we expand our client base, scale our operations, and continue investing in operational excellence, that may include senior roles in Quality, Continuous Improvement, or Operations. We are committed to investing in both people and systems to provide opportunities for a rewarding, long-term career.

As our new Quality & CI Engineer, you will:

Lead continuous improvement initiatives. You will lead Lean Six Sigma initiatives to drive continuous improvement, waste reduction, and efficiency gains across manufacturing and administrative processes. You will apply structured problem-solving methods and Lean tools such as Value Stream Mapping, Kaizen, 5 Whys, and SMED to identify and implement process improvements.

Conduct root cause analysis and corrective actions. You will perform Root Cause Analysis (RCA) to investigate product and process issues and lead the implementation of effective Corrective and Preventive Actions (CAPA). You will ensure corrective actions are documented, implemented, and sustained to prevent recurrence.

Maintain quality systems and documentation. You will support and maintain the Quality Management System (QMS), ensuring effective management of CAPA processes and corrective actions across the organization. You will develop and maintain Standard Operating Procedures (SOPs), work instructions, and quality system documentation to support consistent production standards.

Oversee quality lab operations. You will support Quality Lab activities, including equipment calibration, testing procedures, and measurement systems, ensuring readiness and accuracy in quality verification processes.

Support audits and regulatory compliance. You will conduct internal audits and support external audits to ensure compliance with company standards and regulatory requirements. You will help maintain certification readiness for standards such as UL, CSA, and FSC.

Collaborate with engineering teams. You will partner with engineering on Design for Manufacturability (DFM), change management, and validation of design or process changes to ensure quality standards are maintained throughout the product lifecycle.

Monitor quality and CI performance. You will track and report key quality and continuous improvement KPIs, including scrap, rework, first-pass yield, audit scores, CAPA cycle time, and cost savings. You will analyze production data to identify trends, bottlenecks, and opportunities for improvement.

Support supplier quality activities. You will support supplier quality activities, including vendor audits and first-article or first-sample approvals, working with suppliers and internal teams to ensure materials and components meet quality and production requirements.

Provide on-floor operational support. You will work closely with production teams to address quality concerns, sustain improvements, and ensure adherence to established processes. You will provide support during peak production periods, including afternoon shifts when required.

You have:

The education. You have a Bachelor of Engineering, preferably in Industrial Engineering, Manufacturing Engineering, or a related technical discipline. Certification in Lean Six Sigma (Yellow Belt, Green Belt, or higher) is considered an asset. 

The experience. You have experience in quality assurance, operations, or continuous improvement within a manufacturing setting, ideally a high-volume, high-mix manufacturing environment. Exposure to contract manufacturing, make-to-order, or similar production environments is preferred. You have experience developing processes, writing procedures and work instructions, and supporting employee training to ensure consistent execution of quality and operational standards. You have experience applying Lean manufacturing and continuous improvement methodologies. 

The technical knowledge. You are familiar with ERP systems and comfortable using data and reporting tools to support operational decision-making.  You have exposure to CSA, UL, FSC, or other QMS standards, along with strong math, analytical, and problem-solving skills. You are skilled at collecting, organizing, and analyzing operational data to identify trends, diagnose issues, and develop practical, data-driven improvement strategies.

The interpersonal skills. You have excellent written and verbal communication skills and strong interpersonal abilities. You are comfortable collaborating across departments, resolving issues, and communicating technical information to both technical and non-technical stakeholders.

The flexibility. You are able to support afternoon shifts as required and provide on-floor support during peak operational periods.

Compensation:

The hourly rate for this role is $65k - $75K CAD. Compensation is thoughtfully determined based on your experience, skill set, and alignment with our internal compensation framework. We’re always happy to answer questions about compensation throughout the hiring process.

What you can expect from the interview process:

A virtual interview with a Talent Advisor discussing your interest in the role, the team’s culture and your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview.

An in-person interview with the Manager, Continuous Improvement and Quality, and the Director, Operational Excellence. This is an opportunity to share your experience and ask questions about the day-to-day work and cross-collaborative environment.

An on-site interview with a Senior Leader and representative from HR. You will share your experience and determine how your technical knowledge aligns with the needs of the team, as well as a Plant tour.

Apply now.

Diversity, equity and inclusion are a critical component of life at Array Marketing and we are committed to making these values an integral part of our culture. We encourage applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous, and People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two-Spirit, Intersex, Asexual + (LGBTQ2SIA+) community, and other equity-seeking groups.

Array Marketing is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation, please notify our HR team at [email protected]