Quality and Complaints Administrator

Confidential

London, England, United Kingdom permanent

Posted: April 14, 2026

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Quick Summary

We are seeking an office administrator to join our team in London, England, responsible for administrative tasks, including managing meeting schedules and drafting responses to customer complaints, as well as supporting the quality and compliance functions.

Required Skills

Organized Detail-Oriented Proactive Communication Skills Administrative Skills Fast-Paced Environment Independent Work Team Collaboration Meeting Management Product Complaint Handling

Job Description

We are seeking an enthusiastic, proactive, and highly organised Office Administrator to join our team based in Marylebone. You will report directly to the Head of Quality and Risk and play a key role in supporting the smooth running of our Quality and Compliance functions.

Principal Accountabilities

Plan and organise meetings as requested and arrange schedules of meetings for recurring events

· Manage complaint process and draft response’s following the ISCAS Code of practice

· Assist with all Quality housekeeping administration duties, keeping KPI’s and trackers up to date

· Support team members in duties where applicable

· Run reports as required in areas of compliance

· Help with the administration of incidents and complaints

· Any other duties as deemed necessary by Head of Quality & Risk

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