Quality Analyst User Quality

Confidential

Sofia, Sofia (stolitsa), Bulgaria permanent

Posted: February 3, 2026

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Quick Summary

As a Quality Analyst User Quality, you will take ownership of quality checks for operational tasks like legal account restrictions, blocked users, and transaction reviews.

Required Skills

Quality Analysis Process Improvement AI Integration Data Interpretation Compliance Communication Cross-Functional Collaboration Hybrid Work Environment Professional Development Employee Benefits

Job Description

At bunq, we're redefining how people experience financial freedom. As a Quality Analyst User Quality, you’ll ensure that our transaction review processes are fast, accurate, and seamless — so our users always enjoy stress-free banking. You’ll turn quality from a checklist into a strategic engine that protects our users while enabling operational excellence 🌟

Take Ownership

As a Quality Analyst User Quality, you will:

• Take ownership of quality checks for operational tasks like legal account restrictions, blocked users, and transaction reviews.

• Spot process gaps and fix them with simple, effective, data-driven solutions ✍️

• Leverage AI to speed up checks and improve accuracy across our quality processes 🤖

• Keep the user’s perspective at the center, ensuring a smooth and secure experience every time ✨

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