Quality Analyst

Company Overview:

One Park Financial (OPF) is a leading Financial Technology company dedicated to empowering small businesses by connecting them with a wide variety of flexible financing and funding options. Our mission is to provide entrepreneurs with the working capital they need to elevate their businesses to new heights. At OPF, we believe in working with high-performing individuals who are ready to play an integral part in our company's expansion. We know that our success hinges on our people, and we strive to enable them to do what they do best.

Why Join Us?

At OPF, we foster a dynamic and inclusive company culture that emphasizes collaboration, innovation, and personal growth. Our team is composed of passionate, driven individuals who are committed to making a difference. Here’s what you can expect when you join our team:

• Innovative Environment: Work with cutting-edge technology and be part of a team that is constantly pushing the boundaries of fintech.
• Professional Growth: We invest in our employees’ growth with continuous learning opportunities, training programs, and career advancement paths.
• Supportive Culture: Enjoy a supportive and inclusive work environment where your ideas are valued, and your contributions make a real impact.
• Community Focus: Be part of a company that understands the importance of small and mid-sized businesses to their communities and the nation’s financial health.
• High-Performing Team: Join a team of badasses who are committed to excellence and are integral to our company's expansion and success.

.JOB PURPOSE

Monitor, track, document, and analyze the quality of the work performed by the agents in the operations department. Ensuring the development of agents through feedback and coaching processes. Guarantee that internal and regulatory compliance guidelines are being met across the organization

RESPONSIBILITIES/KEY RESULTS

The QA is a member of the QA & Compliance Department reporting directly to the QA & Compliance Supervisor. As a support department to the operations, the primary responsibility of such role is to ensure that each agent is working according to the quality guidelines established and the compliance of the processes & procedures in the company.

• Audit, track, document, and analyze the quality of the work performed by the operations agents
• Evaluate compliance with quality guidelines, processes, and procedures established
• Ensure adherence and accomplishment of all Quality Standards, as well as other regulatory requirements/guidelines
• Provide QA supervisor with developmental feedback
• Communicate and report to the QA Supervisor any trends arising within the operations agents
• Participate in the daily, weekly, or monthly calibration sessions as needed
• Assist other departments in quality and/or compliance-related requests
• Support QA & Compliance Supervisor with the department’s day-to-day operations

Requirements:
Qualifications & Experience

• 1 years of experience within the call center industry
• Preferably experience Quality Assurance area
• Preferably experience in a leadership role
• Preferably College/Technical degree
• Basic Excel knowledge

Desired Skills

• Self-starter with high energy
• Enjoys working in a fast-paced environment
• Exhibit positive teamwork attitude

Benefits:
• Private medical insurance plan
• Growth Opportunities
• $220.00 DOP P/H
• Perfect Attendance Bonus
• Benefits by law