Quality Analyst Fraud & User (Re-)Review

Confidential

Sofia, Sofia (stolitsa), Bulgaria permanent

Posted: February 5, 2026

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Required Skills

Regulatory Compliance Anti-Money Laundering (AML) Data Analytics Statistical Analysis AI Tools Communication Skills User-Centric Mindset Fraud Detection User Review Processes

Job Description

As our Quality Fraud & User (Re-)Review Specialist, you will be the guardian of our users' trust. You'll ensure bunq remains a safe and secure banking environment while delivering a seamless, stress-free experience. You will own the quality and efficiency of our fraud prevention and user review processes, making sure our users feel supported and understood.

Take ownership:

• Owning the quality control for our fraud detection and user (re-)review processes, ensuring a secure, compliant, and user-centric experience by conducting prompt, empathetic, and high-quality reviews. 🛡️

• Leveraging data analytics and AI to investigate fraud patterns, enhance detection accuracy, and provide insights that continuously improve our operational processes and systems. 🤖

• Upholding regulatory excellence by ensuring all processes are compliant with AML standards, and collaborating with cross-functional teams to create a seamless user experience that balances security with convenience. ✅

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