Quality analyst for Fraud and EDD

Confidential

Sofia, Sofia (stolitsa), Bulgaria permanent

Posted: March 11, 2026

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Quick Summary

As a Quality Analyst for Fraud and EDD, you will be responsible for ensuring the security and trust of bunq's users. You will be the guardian of our users' trust and have ownership of the quality control for our fraud detection and user review processes, ensuring a safe, compliant, and user-centric experience.

Required Skills

Regulatory Compliance Anti-Money Laundering Data Analytics AI Tools Communication Skills User-Centric Hybrid Work Environment Professional Development

Job Description

At bunq, we're redefining how people experience financial freedom. As our Quality analyst for Fraud and EDD, you will be the guardian of our users' trust. You'll ensure bunq remains a safe and secure banking environment while delivering a seamless, stress-free experience. You will own the quality and efficiency of our fraud prevention and user review processes, making sure our users feel supported and understood.

Take ownership:

• Owning the quality control for our fraud detection and user (re-)review processes, ensuring a secure, compliant, and user-centric experience by conducting prompt, empathetic, and high-quality reviews. 🛡️

• Leveraging data analytics and AI to investigate fraud patterns, enhance detection accuracy, and provide insights that continuously improve our operational processes and systems. 🤖

• Upholding regulatory excellence by ensuring all processes are compliant with AML standards, and collaborating with cross-functional teams to create a seamless user experience that balances security with convenience. ✅

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