Quality Analyst

Confidential

Chennai, Tamil Nādu, India permanent

Posted: March 3, 2026

Interested in this position?

Create a free account to apply with AI-powered matching

Quick Summary

Quality Analyst role in Chennai, India, with a focus on AI-assisted evaluation workflows, customer interactions, and quality assurance.

Required Skills

Quality Analysis AI-Enabled Forecasting SOP Adherence Compliance Customer Experience Synthesis of Insights Prioritization Problem De-escalation Data Analysis Dashboard Creation Call Scrubbing High-Risk Focus

Job Description

Roles and responsibilities

• Perform quality evaluations of customer interactions using both manual and AI-assisted evaluation workflows.

• Validate AI-generated QA scores and ensure alignment with defined quality frameworks.

• Conduct targeted call and interaction scrubbing based on AI-identified risk signals.

• Ensure adherence to SOPs, compliance requirements, and customer experience standards.

• Leverage AI-based insights to prioritise interactions requiring QA intervention.

• Focus QA effort on high-risk interactions instead of random sampling.

• Escalate critical quality concerns and behavioural risks.

• Analyze QA datasets to identify top failing parameters, agent behaviour patterns, customer experience gaps.

• Work with structured datasets (Google Sheets/MS Excel) to generate actionable insights.

• Support creation and maintenance of dashboards within QMS.

• Provide feedback on feature enhancements related to AI models & functions in QMS.

• Use QMS dashboards to monitor contact centre quality health, agent performance trends, experience metrics. (customer sentiment, interaction outcomes)

• Take proactive action based on insights. (scrubbing, escalation, coaching recommendations)

• Participate in QA calibration sessions to ensure scoring consistency.

• Recommend improvements to scorecards, parameters, and evaluation frameworks.

• Contribute to evolving QA processes toward AI-first quality assurance models.

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.

Create Free Account Sign In

← Browse all jobs