QTC Systems Analyst

About SpotOn

We’re not just building restaurant tech—we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users

• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

As an Enterprise Transformation Quote-to-Cash Systems Analyst, you will support the business systems needs (including Salesforce, Integrations, Hub, and NetSuite and future applications), collaborate with SpotOn's user community and leadership to identify and document stories related to processes needing improvement or enhancement requests in our ongoing efforts to enhance end-to-end operational processes within and across teams. The perfect candidate will be meticulous, possess excellent follow-up skills, and excel in coordination to ensure the precision of desired outcomes. The Quote-to-Cash Systems Analyst will play a crucial role in developing new team members, investigating/reporting issues, and working with stakeholders to document and develop enhancements.The ideal candidate will have proven experience working with diverse teams, demonstrate excellent leadership and domain expertise, great communication skills, and a desire for continual improvement.

On a daily basis you will:

• Supports the business via Jira tickets in investigating, resolving, and escalating (when necessary) Salesforce issues and errors.

• Collection of requirements, bug details, and documentation.

• Configure and Enhance our Quote and Proposal capabilities using DealHub.

• Work with Stakeholders to document user stories as they apply deliverables to requests for fixes or enhancements within SpotOn’s end-to-end processes.

• Maintain a highly available Quote/Proposal process for our 600+ AE team using DealHub and Salesforce

• Deep understanding of how to map business processes within our back-office systems while being able to explain technical elements to non-technical personnel, verbally and in writing.

• Researches, documents, and completes requirements for SFE JIRA projects.

• Manages UAT in QA for each release and documents acceptance/feedback to ensure successful deployments for SFDC and DealHub processes.

• When given a task, consider all relevant stakeholders and the processes leading to and from the requested changes.

• Weekly status communications to the Project Manager for broader team communication.

• Ability to convey knowledge of DealHub and Salesforce and how it can apply to the solution–guided requirements development and stakeholder education.

• Create end-user training content and collaborate with Enablement for deliverable development and collaboration on Sales and CRM (SFDC) processes.

• Works with Business Specialists to develop skills in story writing, requirements refinement, along with overall process and technology knowledge expansion.

What skill are we looking for?

• 5+ years of experience in a Business Analyst, Consulting or Dealhub/Salesforce Administrative related position

• Willing to come into our Kraków office 3 times per week

• Flexibility with working hours, ideally availability from 12 PM to 8 PM CET

• Able to multitask, prioritize, and manage time efficiently

• Goal-oriented, organized team player

• Encouraging to team and staff; able to mentor and lead

• Excellent verbal and written communication skills

• Pays strict attention to detail

• Good interpersonal and presentation skills for interaction with all levels of management

• Capacity to accept and utilize constructive criticism

• Alignment with our company's values

• Fluency in English and Polish (written and verbal).

Here’s a bit about what we have to offer:

• Competitive pay: 7900 - 9900 PLN gross on CoE

• Access to e-learning platforms.

• Fully paid private healthcare in LuxMed.

• Access to the Worksmile platform with a monthly top-up.

• Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week.

• A laptop and essential work equipment provided by the company.

• New, modern, bright and comfortable office space in the city centre.

• A lot of free parking spots around the office.

• Access to the company’s library.

• Great working atmosphere.

• Chill out room with a PlayStation and games.

• Free snacks and beverages in the kitchen.

• Company parties and social activities.

• Employee referral program.

• Relocation Package within Poland.

The controller of your personal data included in your job offer and others collected during the recruitment process is SpotOn Poland spółka z ograniczoną odpowiedzialnością with its registered office in Kraków, Aleja 29 listopada 20, 31-401 Kraków, e-mail address:
[email protected]. We will process your personal data for the purpose of current or, if you voluntarily agree, also future recruitment processes. More information about how we proccess your data, including the basis for processing and your rights in relation to the processing, can be found on our website: https://pl.spoton.com/privacy-and-cookies-policy.

Administratorem podanych danych osobowych, w tym danych zawartych w dokumentach aplikacyjnych i zebranych w toku procesu rekrutacji, jest SpotOn Poland Sp. z o.o. z siedzibą w Krakowie (ul. Aleja 29 listopada 20, 31-401 Kraków; adres e-mail do kontaktu:
[email protected]. Dane osobowe będą przetwarzane w celu realizacji obecnych lub – jeżeli wyrazisz na to dobrowolną zgodę – także przyszłych procesów rekrutacji. Więcej informacji o tym, jak przetwarzamy Twoje dane, w tym także informacje o podstawach prawnych przetwarzania oraz o prawach przysługujących Ci w związku z przetwarzaniem danych, znajdziesz na stronie:
https://pl.spoton.com/privacy-and-cookies-policy.

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at [email protected].

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an E-Verify company.