QA Systems and Compliance Manager

What You’ll Do

As the QA Systems and Compliance Manager, you will lead the development, implementation, and continuous improvement of the Food Safety and Quality Management Program across multiple sites. You will serve as the primary authority on Quality Management System (QMS) compliance, ensuring alignment with MARS standards and regulatory requirements. Your role will require strategic interaction with auditors, inspectors, and senior leadership, driving a culture of quality and compliance throughout the organization.

Key Responsibilities:

• Lead and Oversee QMS Compliance:
Direct the implementation, maintenance, and enhancement of the Quality Management System, ensuring robust compliance with MARS standards, GFSI, and all applicable regulatory requirements.

• Audit & Inspection Management:
Serve as the principal contact for external and internal audits, inspections, and certification processes. Develop audit readiness strategies and ensure successful outcomes.

• Strategic Data Analysis & Reporting:
Oversee the collection, trending, and analysis of key KPIs related to quality and compliance. Present actionable insights and recommendations to senior leadership.

• Systems Integration & Optimization:
Lead cross-functional teams in the integration and optimization of QMS/ERP systems, leveraging technology to streamline compliance processes and enhance operational efficiency.

• Policy Development & Continuous Improvement:
Develop, update, and enforce quality and compliance policies. Champion continuous improvement initiatives across all sites.

• Multi-Site Support & Leadership:
Provide expert guidance and support to other sites, driving consistency and excellence in quality management practices.

• Risk Management & Issue Escalation:
Proactively identify, assess, and mitigate risks related to food safety and quality. Escalate critical issues and lead resolution efforts.

• Cross-Functional Collaboration:
Partner with Quality, R&D, Maintenance, Operations, Human Resources, and Leadership teams to ensure effective communication and implementation of QMS initiatives.

• Team Leadership & Development:
Mentor and develop quality and compliance staff, fostering a high-performance culture and supporting professional growth.

• Travel:
Travel up to 25% as required to support multi-site operations and initiatives.

What You’ll Bring

• Exceptional Communication:
Advanced verbal and written communication skills, with the ability to influence and engage stakeholders at all levels.

• Strategic Organization:
Superior organizational skills, with a demonstrated ability to manage complex projects, prioritize tasks, and meet deadlines.

• Cross-Functional Leadership:
Proven ability to lead and collaborate across diverse teams and departments.

• Change Management:
Experience thriving in dynamic environments, driving change, and managing multiple priorities simultaneously.

• Commitment to Kindness & Integrity:
Genuine dedication to fostering a positive, inclusive, and ethical workplace culture.

Qualifications

• Experience:
Minimum 5 years of progressive experience in food manufacturing, CPG, or related industry, including at least 2 years in a leadership or management role.

• Education:
Bachelor’s Degree or advanced degree preferred.

• Technical Proficiency:
Advanced proficiency with Microsoft Office, SharePoint, QMS, ERP systems, and compliance management technologies.

• Certifications:
GFSI certifications; PCQI certification; Auditor Certification required. Additional certifications (SQF, BRC, ISO, etc.) preferred.

• Regulatory Expertise:
Deep knowledge of HACCP, FDA, FSMA, GMP, GFSI, and other relevant standards and regulatory agencies.

• Leadership Qualities:
Personable, professional, and highly productive within a team environment. Demonstrated ability to think strategically and independently.

• Continuous Learner:
Strong desire for ongoing learning, professional development, and embracing new challenges.

The Good Stuff – Benefits
Our team members' physical and mental health is important to a thriving workplace. That’s why we offer the following benefits to full-time employees:

• Medical, dental, and vision insurance offered for eligible employees

• 401(k) plan with a company match that vest on day 1 of eligibility

• Paid vacation

• Paid time off

• Holiday pay (11 days)

• Paid short-term disability

• Paid life insurance

• Banfield Pet Insurance Discounts

• Wellness Benefits and Discounts

• Employee Assistance Program

EEO

We are committed to an inclusive workplace where diversity in all its forms is championed. We are proud to be an equal opportunity workplace and we are an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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