QA Specialist (After Sale Repair) , Limited Warranty

About Carvana

At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.

Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.

Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.

THIS IS A 100% ON-SITE POSITION (Monday through Friday)

About the team and position

Carvana’s Limited Warranty is known for its customer-oriented, fast-paced environment. The 100-day Limited Warranty enhances the Carvana buying experience by protecting options against costly repairs & uncertainty. The team works very closely with internal and external partners to make the process simple and pressure free; which largely differentiates Carvana from traditional dealerships.

We expect bright people, willing to roll up their sleeves, take on new assignments, mentor and train others, assume additional responsibilities as needed while juggling multiple projects. Don’t forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.

What you’ll be doing

• Review & triage vehicle quality issues presented by both Market Operations and Customers

• Audit the accuracy of Market Operations After Sale Repair (ASR) Cases

• Maintains a strong professional knowledge of Carvana Vehicle Standards & claims policies

• Send communications to customers providing guidance & next steps for addressing concerns

• Meet established time frames and rates of performance for the quality and quantity of work for the position.

• May coach or train less experienced claim specialists; provides guidance to other departments, as needed.

• May be called upon to support process enhancement and other projects, as needed

• Other duties as assigned

What you should have

• High School Diploma, GED, or equivalent education required

• 2+ years of relevant work experience

• Experience and/or working knowledge of automotive repairs preferred

• Excellent communicator with the ability to analyze trends

• Time management skills

• Detail-oriented

• Has an outgoing, upbeat, positive attitude

• Ability to learn quickly, transfer knowledge and provide valuable and actionable feedback

• Ability to operate at a high level in a dynamic, collaborative, goal-oriented and ever-changing production environment

• Must promote the company culture and mission to all employees, vendors, clients, and business partners

What we’ll offer in return

• Full-Time Hourly Position.

• Medical, Dental, and Vision benefits.

• 401K with company match.

• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.

• A great wellness program to keep you healthy and happy both physically and mentally.

• Access to opportunities to expand your skill set and share your knowledge with others across the organization.

• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.

• A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.

• The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).

• Must be able to stay in stationary positions for extended periods of time (when driving) up to 3 hours at a time.

• Frequently communicates with customers and must be able to exchange accurate information.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal Stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.