QA Officer Customer Support

Growe

Anywhere (Anywhere, Poland) Remote permanent

Posted: March 2, 2026

Job Description

Growe welcomes those who are excited to:

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Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers;

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Be meticulous in identifying mistakes, areas of improvement, as well as underlining positive aspects when checking the Chats/Emails/Calls;

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Provide detailed and structural feedback on the VIP CS/AM Agents' performance;

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Be able to clearly express your point of view to those you evaluate;

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Cooperate with the VIP Trainer to create Performance Improvement Plans for VIP CS/AM Agents;

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Cooperate with the VIP CS and VIP AM teams to be on track with the processes set for VIP CS/VIP AM agents;

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Inform the Management about the cases requiring urgent attention;

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Share your ideas/suggestions on improving the current processes of communication with VIP users;

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Perform the tasks that are sometimes repetitive, yet involve the elements of creativity.

We need your professional experience:

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1+ years of experience in Customer Support/Account Management departments;

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English proficiency at an Upper-Intermediate level or higher;

• Experience with the customer communications tools (ideally, Intercom and Unitalk);

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Experience in Gambling/Betting and/or advanced level of sports knowledge - would be a plus.

We appreciate if you have those personal features:

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Thoroughness, attention to detail;

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Strong communication skills;

• Self-organization and proactiveness;

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Problem-solving skills.

We are seeking those who align with our core values:

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GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

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DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

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BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

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