QA Manager

About Solace

Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes.

We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly.

Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way.

Read more in our Bloomberg funding announcement here.

About the Role

We’re looking for a QA Manager to build, scale, and lead the quality foundation of our team. In this role, you’ll manage a team of QA Specialists, partner cross‑functionally with Clinical Operations and CX, and serve as the backbone for how we measure and improve quality across our workflows.

Reporting to our Senior Manager of Quality & Training, you’ll focus on leading and developing our QA Specialists, ensuring they have the direction, tools, and support needed to deliver high‑quality evaluations and strengthen the consistency and reliability of our operations.

What You’ll Do

• Lead, mentor, and develop a team of QA Specialists

• Own the QA strategy, framework, and roadmap for your team

• Oversee regular audits across calls, messages, documentation, and other operational workflows

• Ensure consistency, fairness, and accuracy in all evaluations

• Develop and maintain SLAs, quality benchmarks, and performance expectations

• Support the ongoing development and effectiveness of QA Specialists

• Uphold Solace’s brand voice, values, and commitment to exceptional service

• Champion a culture of continuous improvement, accountability, and excellence

What You Bring to the Table

• Experience in quality assurance, clinical operations, healthcare services, or a related field

• A track record of managing CX, QA, or support teams—you’ve hired, coached, and, when needed, managed performance issues

• Familiarity with QA frameworks, performance evaluation, and coaching methodologies

• Proven ability to support processes, systems, and teams in high‑growth environments

• High standards for accuracy, consistency, and operational rigor

• Strong cross‑functional communication skills and the ability to influence without authority

• Startup reflexes: priorities shift, ambiguity reigns, and the only constant is the mandate to make things better fast

Applicants must be based in the United States.

Up for the Challenge?

We look forward to meeting you.

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