QA Engineer

Robots&Pencils is seeking a Middle QA Engineer to join a multi-disciplinary engineering team working on a next-generation digital experience platform for a large multi-venue hospitality and entertainment organization.

You will ensure the quality of newly developed web, mobile, and kiosk applications, integrations with legacy and third-party systems, and a modern ecosystem built with Vercel, MuleSoft, and Contentful.

You’ll collaborate closely with developers, experience designers, product managers, architects, and data engineers to support end-to-end delivery of product slices that enable personalized guest journeys and real-time experience orchestration across multiple properties.

Key Responsibilities

• Review requirements and user stories; define clear, testable acceptance criteria.

• Create and maintain test cases and test data for web, mobile, and kiosk applications.

• Perform functional, regression, exploratory, usability, and integration testing to ensure full coverage.

• Execute manual testing across multiple browsers, devices, and environments.

• Identify, document, and track defects; validate fixes and ensure build stability.

• Provide clear testing reports and communicate quality status to stakeholders.

• Collaborate with developers, designers, architects, and product managers throughout the SDLC.

• Participate in sprint ceremonies and align QA activities with delivery goals.

• Support integration testing with third-party and legacy systems.

• Use test management and issue tracking tools (Jira, TestRail, etc.) and maintain documentation.

• Contribute to QA process improvements and identify scenarios for future automation.

Required Skills & Qualifications

• 3+ years of experience in manual software testing.

• Strong understanding of QA methodologies, testing types, and best practices.

• Experience testing web and/or mobile applications in Agile environments.

• Test case design and management.

• Proficiency with test management and bug-tracking tools (Jira, TestRail, etc.).

• Ability to test integrations, APIs (basic), and multi-system workflows.

• Understanding of cross-browser, responsive, and usability testing.

• Familiarity with cloud-native application architecture principles.

• Upper-Intermediate English (written and spoken) for daily communication with international teams.

Nice to Have

• Experience with API testing tools (Postman, REST/GraphQL familiarity), experience with JMeter.

• Exposure to automation concepts or frameworks (Cypress, Playwright, Appium).

• Experience testing kiosk or hardware-related interfaces.

• Familiarity with Contentful or other headless CMS systems.

• Experience testing complex, multi-system environments or enterprise-scale products.

• Background in testing integrations using middleware platforms (e.g., MuleSoft).

Soft Skills & Personal Competencies

We’re looking for someone who embodies the team culture of this program:

• Collaborative mindset – works effectively with cross-functional teammates.

• Clear communication – articulates issues and ideas with precision.

• Comfort with ambiguity – thrives in evolving requirements and complex systems.

• Product thinking – cares about user impact and outcomes, not just test steps.

• Proactive problem-solving – anticipates risks and raises concerns early.

• Adaptability – quickly adjusts to shifting priorities and new contexts.

• Attention to detail – ensures quality across every user flow.

Why Join Robots & Pencils?

At Robots & Pencils, you’ll help build modern, high-impact digital products used by thousands of guests across multiple venues and experiences. You’ll work with a team that values craftsmanship, curiosity, and continuous improvement — while contributing to one of the most ambitious and technically sophisticated programs in our portfolio.