PUN -REF94701C - ASAP joiner- Senior Associate Ops
wnsglobalservices144
Posted: March 27, 2026
Interested in this position?
Create a free account to apply with AI-powered matching
Quick Summary
Senior Associate Ops is responsible for leading high-quality operational operations to drive business growth, implementing best practices, and ensuring operational excellence in a fast-paced environment, with a strong focus on customer satisfaction and process efficiency.
Required Skills
Job Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Brief Job Description: To handle Accounts Receivables Global operationsKey Accountabilities:1) To function as per the Service Level Agreement2) To achieve all the key Performance Indicators as set by the Team manager.3) To function as per ISO 9001: 2000 procedures.4) To be willing to work in all shifts (including nights).5) Adhere to reasonable operational requests from the management.6) To attend all meetings and trainings as per requirements.JOB RESPONSIBILITIES:1) To adhere the quality & quantity targets set for the team.2) Working in Accounts Receivable - Order Management3) Billing4) Invoicing5) Customer Master set up6) Credit Management7) Cash Application8) Deduction Management9) Good Communication skillPERSON SPECIFICATIONSESSENTIAL DESIRABLEWork Experience (Mention No. of years):• The candidate should have 1-3 Years of Work Experience in F&A (Accounts Receivables).• Prior experience in service/ BPO industry - Has prior customer handling experience. (voice would be an added advantage)Knowledge/Qualifications/ Competency:• Commerce Graduate• Good Communication Skills• Proficiency in Microsoft Office skill - Additional Management or finance related course would be an added advantage. Capabilities:• Domain expertise (F&A, AR)• Good communications skills• Analytical ability• Detail oriented• Ability to work efficiently in a fast-paced environment.• Flexibility to work in different shifts Special Role (Customer Specific Requirement) - Exposure to Accounting in D365 ERP system
• Commerce Graduate• Good Communication Skills• Proficiency in Microsoft Office skill