Public Policy Intern

Takealot Group, South Africa’s leading online Retail /Delivery organisation, is looking for a highly talented Public Policy Intern to join our Takealot.com Retail team.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us! We are seeking a motivated Project Coordinator to support our Social Impact team operations. This entry-level role offers an excellent opportunity to gain experience in project coordination, stakeholder management, and process optimisation within a dynamic environment.

Think you’ve been challenged before? Think again!

• Scale: Over 4.5 million happy shoppers shop online. Show them what you can do.

• Learn: We work with the best of the best, and then some. Work alongside industry leaders and upskill yourself in record time.

• Grow: Expand your career in the fast-growing Takealot Group: takealot.com, TFS and Mr D. We like to promote from within: Here’s your chance.

Requirements:

Qualifications & Experience:

N6 in Business Management or HR

The skills we need:

• Adaptability & Speed - Keeping up with rapidly changing digital landscape and being able to work in a fast paced environment

• Written Communication - Clear, persuasive writing for various audiences

• Strong Google Sheets Skills

Attributes required:

• Fast learner and able to adjust to change

• Passion for socio-economic development

• High Attention to detail in a high-pressure environment

• Highly organized and efficient

• Solutions-oriented

• self-motivated can-do attitude

• Strong communication skills both written and spoken

• Excellent team player

Key Responsibilities

I. Strategic Project Administration (30%)

• Compliance Ownership: Lead the end-to-end preparation and execution of Non-Disclosure Agreements (NDAs) and legal frameworks for social impact partners.

• Financial Integrity: Take full ownership of the social impact budget tracker, processing invoices and ensuring all financial records align with audit requirements.

• Stakeholder Liaison: Act as the central communication hub between the Public Policy team and external partners to ensure project alignment and momentum.

• Knowledge Management: Architect and maintain a centralized digital repository for all social impact documentation, ensuring data is accessible for reporting and impact assessments.

II. Social Impact Program Coordination (70%)

• Economic Inclusion Oversight: Manage the end-to-end coordination of the Marketplace and Personal Shopper social impact programs, ensuring participants meet all milestones within the Takealot strategic framework.

• Participant Lifecycle Management: Take ownership of the participant journey, from initial vetting to final activation, ensuring a frictionless programme onboarding experience.

• Skills & Capacity Building: Partner with external training providers to monitor learner progress; proactively intervene when completion rates lag to ensure program KPIs are met.

• Performance Analytics: Monitor and report on key conversion metrics (KPIs) per region, providing data-driven recommendations to optimize the "lead-to-active" journey.

• Cross-Functional Synergy: Collaborate with Recruitment and Onboarding teams to identify and resolve process bottlenecks that hinder the growth of the Marketplace and Personal Shopper ecosystems.

• Digital Transformation: Maintain and update a centralized SOP library, ensuring that all team members have access to the latest versions of project frameworks and compliance checklists.

High Level:

At the takealot Group, our Internship Programme will help you build both technical and soft-skills to launch your career, learning from the best in the business. The Internship program will prepare you for a career in a large-scale and fast-paced environment.

Every selected Graduate gains unique insights into the e-commerce environment with vast amounts of practical experience from daily exposure to a broad range of skills. The program consists of various technical and soft skill courses where you will receive training on a variety of areas.

You’ll be working with some of the strongest professionals South Africa has to offer who bring experience from a multitude of Great Industries.