Public Cloud Engineer - CloudOps (Network Focus)

About Protera

Protera is a leader in digital transformation and cloud services, helping enterprises modernize, migrate, and manage their applications across public and hybrid cloud environments. We deliver scalable, secure, and automated infrastructure solutions that enable continuous innovation.

Position Overview

As a Public Cloud Engineer (CloudOps – Network Focus), you’ll play a key role in implementing and maintaining cloud infrastructure and network environments across multiple platforms—AWS, Azure, GCP, and VMware. You will work closely with customers and internal teams to ensure performance, reliability, and scalability of cloud workloads while supporting diverse network architectures for enterprise environments.

What You’ll Do

This role requires strong technical expertise in networking within public cloud ecosystems, a collaborative mindset, and the ability to troubleshoot complex issues under pressure.

Your day-to-day responsibilities will include:

• Cloud Infrastructure Support: Manage, monitor, and optimize Protera’s customer environments across AWS, Azure, GCP, and VMware, ensuring stability and performance.
• Network Operations & Support: Design, configure, and maintain virtual networks, VPNs, routing tables, firewalls, load balancers, and interconnects between cloud and on-prem environments. Provide operational support for network connectivity issues, latency troubleshooting, and bandwidth optimization.
• Incident Response & Troubleshooting: Respond to escalations, diagnose performance or availability issues, and implement permanent fixes (RCA-driven). Collaborate with vendors and internal teams to resolve incidents efficiently.
• Monitoring & Uptime: Use tools like LogicMonitor, Elastic Search, and native cloud monitoring to maintain proactive visibility across environments. Drive automation and alert tuning for improved service reliability.
• Patch & Vulnerability Management: Execute OS and firmware updates, coordinate security patching schedules, and support vulnerability remediation activities.
• System Administration: Manage both Windows and Linux/Unix environments including DNS, DHCP, Active Directory, FTP, IIS, and Group Policy configurations.
• On-Call & Global Operations: Participate in a 24x7 on-call rotation, ensuring timely response to incidents and maintaining global uptime commitments.

Requirements:
What You Bring

We’re all about skills, attitude, and passion. You’re a great fit if you have:

Core Expertise:

• 3–5 years of experience supporting cloud or hybrid infrastructure in production environments.
• Solid experience with network fundamentals — TCP/IP, routing, switching, subnetting, VLANs, VPNs, and load balancing.
• Familiarity with VMware, AWS VPC, Azure Virtual Network, or GCP Cloud Networking.
• Strong background in Windows and Linux system administration.

Technical Skills:

• Hands-on experience with DHCP, DNS, Active Directory, FTP, Group Policy, and IIS.
• Ability to perform detailed root cause analysis (RCA) and log analysis.
• Basic scripting experience in PowerShell or Python for automation.
• Exposure to tools such as ServiceNow, LogicMonitor, and Elastic Search is a plus.

Soft Skills:

• Excellent communication and problem-solving skills.
• Ability to multitask and perform under pressure in high-availability environments.
• Collaborative mindset to work across teams and time zones.

Bonus Points For

• Cloud certifications (AWS Certified Solutions Architect, Azure Administrator, GCP Associate Engineer).
• Knowledge of Infrastructure-as-Code tools (Terraform, CloudFormation, ARM templates).
• Familiarity with automation, observability, and DevOps methodologies.
• Experience supporting enterprise networking and security compliance standards.

Don’t meet every requirement? Apply anyway—we value curiosity and potential.

Why Join Protera?

• Work in a global cloud operations team supporting enterprise customers.
• Exposure to cutting-edge multi-cloud technologies and complex architectures.
• Opportunity to grow your skills across networking, automation, and cloud engineering disciplines.
• Inclusive, collaborative, and innovative work culture that values technical excellence and personal growth.

Ready to Make the Move?

We’d love to meet you.

Click “Apply Now” and tell us why you’re the one.

Not sure yet? Check us out at www.protera.com or connect with our team on LinkedIn.

Protera is proud to be an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.