Provisioning Analyst

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

As a Provisioning Analyst, you will be a key player in ensuring our clients' success from the moment they sign their contract through to the completion of their project implementation and handover to support. This role is unique and pivotal therefore we are looking for a highly organized, detail-oriented person, who is passionate about efficiency, problem-solving, and delivering an exceptional client experience.

Bazaarvoice is looking for a Provisioning Analyst to cover the hybrid shift (1PM to 10PM LTU time). The LTU Holiday schedule will be applicable and 200 EUR additional pay per month.

Salary range start at 1800EUR gross per month depending on experience and skills the candidate will bring to the role.

What You Will Do:
• Complete the initial set up (i.e. provisioning) of our product for customers based on contract specifications and assign resources to help clients with implementation

• Complete the initial set up of projects for our resources to work with based on the information in the contract and SOW, book hours for our resources to track their time during their work on the projects

• Manage the internal provisioning and project closure related chat rooms and distribution lists that engage the appropriate Bazaarvoice team members to resolve questions and requests related to clients configuration and project setup/closure

• Update financial records in an accurate and timely fashion with required information

• Proceed to project closure when services have been delivered, ensuring clients have been successfully implemented against contract entitlements

• Manage the client lifecycle by executing service terminations, suspensions, or reactivations based on contractual status and financial standing

• Identify opportunities for improvements to the provisioning program to increase scalability, quality, and efficiency and contribute to updating our documentation

Who You Are:
• Willingness to learn and maintain knowledge related to the role including, but not limited to, financial rules/regulations, product specifications, and contractual rules/regulations. Positive, self-starter attitude with desire to exceed expectations and ability to work extended hours as required

• Ability to analyse semi-complex to complex problems, identify solutions and execute to solve with limited management oversight

• Meticulous approach and eagerness to dig into details to ensure products and projects are set up correctly even when the details are ambiguous

• High organization, with an absolute focus on quality of work, good judgment and decision-making

• Ability to prioritize tasks and manage a complex workload

• A good understanding of teamwork and a high appreciation for group goals

• Bachelor's Equivalent education/experience

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Why join Bazaarvoice?

Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.

Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Please note: A background check will be part of the hiring process. This will be done with your consent and will only include information relevant to the job.