Provider Relations Specialist

This role is critical to improving communication, strengthening trust with provider offices, and ensuring we stay top-of-mind with our referral partners. Having someone consistently assigned to this function will allow for timely updates, proactive problem-solving, and smoother coordination between our team and physician offices.

Key Responsibilities

Regular follow-up with physician offices and clinic staff

Building and maintaining strong professional relationships with accounts

Providing consistent updates on referrals, orders, and case status

Identifying and resolving issues before they become barriers

Documenting communication clearly and accurately in the system

Acting as a reliable point of contact between providers and internal teams

Required Qualifications

Strong communication and interpersonal skills

Proven ability to build and maintain professional relationships

Experience working with physician offices, clinics, or healthcare accounts

Excellent organizational and follow-up skills

Ability to manage multiple accounts and priorities

Attention to detail and accuracy in documentation

Preferred Qualifications

Healthcare, infusion, pharmacy, or medical office experience

Knowledge of referral workflows and provider expectations

Experience with CRM, EMR, or similar documentation systems

Professional, customer-service-focused mindset