Provider Operations/Business Analyst

Join Equum Medical and be a driving force in revolutionizing acute care telehealth. As an innovative leader in the healthcare technology industry, Equum Medical is dedicated to transforming how patients access critical medical services.

Our cutting-edge telehealth solutions empower healthcare professionals to deliver exceptional care remotely, bridging gaps in accessibility and enhancing patient outcomes. By joining our dynamic team, you will have the unique opportunity to shape the future of acute care telehealth, significantly impacting countless individuals' lives while pushing the boundaries of what's possible in modern healthcare. We also promote flexible scheduling to help maintain work/life balance and long-term career sustainability. Together, let's lead the way in providing seamless, high-quality care to patients when they need it most.

Position Summary:

The Physician Service Line Specialist supports the operational, technical, and administrative needs of a physician service line, with a focus on onboarding, scheduling systems coordination, and performance reporting. This role bridges clinical operations, IT systems, and business analytics to efficiently integrate providers into our telehealth ecosystem.

Key Responsibilities:

• Coordinate onboarding and orientation for physicians and providers, including setup and training on telehealth platforms, audiovisual (AV) systems, EMR, and communication tools

• Serve as a liaison between clinical teams, IT, and operations to ensure seamless system access and functionality

• Support physician scheduling processes and assist with staffing models and forecasting to meet service demand

• Monitor provider utilization and contribute to workforce planning efforts

• Develop and maintain client-facing productivity and performance reports for executive review

• Perform data modeling and advanced analytical assessments to support business decision-making

• Identify workflow inefficiencies and recommend system or process improvements

• Ensure compliance with organizational standards, documentation requirements, and system usage protocols

• Present clear and concise analytical findings to stakeholders, translating complex data into actionable insights

• Develop, maintain, and evaluate demand and supply models to forecast trends and optimize planning strategies

Requirements:

• Experience in healthcare operations, telehealth, or clinical systems- EMR familiarity strongly preferred

• Experience with analytics and visualization tools (Power BI, Tableau, Looker or equivalent)

• Demonstrated ability to perform data modeling and quantitative analysis and effectively present analytical results to stakeholders

• Experience developing and analyzing demand and supply models to support forecasting and planning decisions

• Ability to manage multiple priorities in a fast-paced, cross-functional environment

• Strong problem‑solving and critical‑thinking skills

Education:

• Bachelor’s degree in business, healthcare administration, information systems, or related field (or equivalent experience)

In addition to a base salary, this position is eligible for a performance bonus, 401k, continuing education, and benefits (subject to eligibility requirements). Total compensation is based on several factors, including type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

We are an Equal Opportunity Employer, committed to a diverse and inclusive workplace. We do not discriminate against any job candidate or employee based on age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy. Equum Medical respects your privacy and is committed to maintaining the confidentiality and security of your personal information.