Property Operations Associate

About Kasa

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences.

Location: Denver, Colorado

Time Commitment: approximately 32-40 hours

Anticipated Schedule: Wednesday - Sunday; weekends will be a requirement in this position

The Property Operations Associate role is an on-site facilitator of everything that the Kasa guest will experience during their stay. As a Property Operations Associate you are an important part of the Denver market, supporting efficient and successful operations for the Denver market portfolio. Through regular in-person inspections, you are responsible for ensuring that all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property and are ready in time for check-in. You will be responsible for the functionality and efficiency of all in-unit supplies and technology and will be a subject matter expert for all building systems and ensure they function accordingly.

In this role, no two days are exactly the same, but you’ll collaborate closely with Kasa teams and partners to drive results. Your focus will be on identifying, prioritizing, and executing cost-effective property improvements that align with Kasa's brand standards. Daily responsibilities will include, but are not limited to:

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Visiting and assessing units to complete recurring property management tasks.

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Replacing broken items and installing new furnishings or hardware.

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Liaising with housekeeping teams and service vendors to ensure smooth operations.

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Stocking supplies and handling last-minute requests or lockouts.

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Fixing in-unit issues, overseeing repairs like drywall and painting, and ensuring overall maintenance standards are met.

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Welcoming guests and enhancing their experience through thoughtful interactions, including providing local recommendations.

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Facilitating guest relocations and planning for the next day’s operations.

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Hosting VIP events and engaging with guests to create memorable experiences.

Ultimately, you’ll help ensure that every aspect of the property is well-maintained and aligned with Kasa's high standards of hospitality.

A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends and holidays, as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.

Unleash your career potential at Kasa

We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.

Required Qualifications

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Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.

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Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.

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Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.

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Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.

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Reliable: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.

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Collaborative: Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.

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Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.

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Change Agent: Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.

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Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.

Required policy information:

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This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Expected Results

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Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics.

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Key Initiative: Identify and communicate on-site issues.

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Key Initiative: Maintain appropriate supply inventory levels based on provided guidelines.

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Key Initiative: Participate in preventative maintenance program.

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Role Objective 2: Complete tasks that drive productivity within the operation.

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Key Initiative: Complete brand standard inspections to gather property-level data.

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Key Initiative: Decrease the number of after-hours calls and inquiries.

Curious about the Kasa experience? Save 15% when you book on kasa.com

💰 The Pay

The starting base pay range for this role is between $19.50 and $21.50 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.

Benefits

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Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.

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401(k) plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 3% of your deferred salary.

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Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.

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Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.

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Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!

Who We Are

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations!

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.

Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.

The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.