Property Manager

Property Manager

Position Overview

The Property Manager is responsible for the operational oversight, leasing performance, and overall condition of multiple multifamily communities within an assigned region. This role supervises leasing staff across several properties and works closely with the Regional Property Manager and Maintenance Area Supervisors to ensure communities operate efficiently, maintain high occupancy, and meet company standards.

The PM is a hands on leadership role. Their office is mobile and they are expected to work from the properties within their portfolio rather than from a fixed location. This position requires frequent travel between communities, direct engagement with on site teams, operational oversight, and proactive problem solving.

The PM plays a key role in driving leasing performance, maintaining property standards, supporting staff development, and ensuring each community maintains strong occupancy and operational performance.

This role oversees an assigned portfolio of approximately 1000 units in 6-10 locations.

Travel and Field Work Expectations

The PM works primarily in the field and is expected to operate from the communities within their portfolio.

The PM will work from properties within their region and maintain a mobile office environment

The expectation is that the PM will be present at a property within their portfolio each workday

Travel within the assigned operating area is included as part of compensation, additional mileage will not be reimbursed. Reliable transportation and valid drivers license is a requirement of this position.

Travel exceeding 50 miles outside the normal operating area will be reimbursed at the company mileage rate if and when the company vehicle is not available for use.

A company vehicle may be available for employees with an acceptable driving record when travel over 50 miles is required.

Regular presence at the properties is required to maintain strong leadership visibility and operational awareness

Leadership and Staff Development

The PM directly supports and supervises leasing teams across multiple communities.

Responsibilities include but are not limited to:

Providing leadership and operational support to leasing agents across assigned properties

Ensuring staff are performing the duties outlined in their leasing role

Providing continuous training and coaching to improve leasing performance and customer service

Encouraging a positive team environment and maintaining a strong sales focused culture

Monitoring staff professionalism, communication, and adherence to Fair Housing standards

Covering leasing offices when staffing shortages occur or when additional support is needed

Leasing Performance and Sales Oversight

The PM is responsible for driving leasing performance and maintaining occupancy goals.

Responsibilities include but are not limited to:

Monitoring occupancy levels across assigned communities

Working with the Regional Property Manager to maintain a 98 percent occupancy goal

Reviewing weekly leasing performance reports

Reviewing guest card activity and prospect follow up

Monitoring the time it takes staff to respond to leads and ensuring company response standards are met

Monitoring how leasing agents communicate with prospects through email and other written communication to ensure professional and effective sales language

Assisting leasing teams in improving conversion from leads to tours and tours to applications

Property Oversight and Site Inspections

The PM ensures that each property maintains strong curb appeal, operational functionality, and company standards.

Responsibilities include but are not limited to:

Conducting property walks while visiting each community

Ensuring daily property walks are being completed by on site staff

Conducting and verifying vacant unit walks

Ensuring patio inspections and violation monitoring are completed

Observing overall property appearance, safety concerns, and operational issues

Confirming that office spaces, clubhouses, and amenities are clean and professionally presented

Market Monitoring and Pricing Strategy

The PM plays an active role in monitoring market conditions and recommending rental strategies.

Responsibilities include but are not limited to:

Reviewing market surveys completed by leasing staff

Monitoring competitor pricing, availability, and concessions

Meeting weekly with the Regional Property Manager to discuss market conditions

Recommending rental rate increases, decreases, or leasing specials when necessary

Ensuring pricing strategies remain competitive within the local market

Marketing Oversight

The PM ensures that marketing activity is consistent and effective across all communities.

Responsibilities include but are not limited to:

Ensuring marketing listings are accurate and up to date

Verifying Craigslist advertising is being refreshed regularly

Ensuring weekly social media posts are being created and submitted through Birdeye

Reviewing marketing content for professionalism and compliance with Fair Housing standards

Ensuring marketing activity supports lead generation and leasing traffic

Resident Relations and Compliance

The PM assists with resolving resident concerns and maintaining compliance with lease terms.

Responsibilities include but are not limited to:

Addressing resident complaints and working toward appropriate resolution

Preparing lease violations and submitting them for approval when required

Ensuring lease enforcement procedures are followed consistently

Supporting resident retention efforts

Administrative and Operational Oversight

The PM is responsible for maintaining operational accuracy and documentation across properties.

Responsibilities include but are not limited to:

Completing final accountings

Monitoring move ins and move outs

Conducting file audits to ensure proper documentation

Tracking renewal offers and lease expiration timelines

Monitoring month to month leases and sending reminders

Ensuring annual inspections are completed

Monitoring delinquency reports and collection progress

Reviewing rent rolls for accuracy

Managing petty cash controls where applicable

Maintenance Coordination

The PM works closely with Maintenance Area Supervisors to ensure property maintenance needs are addressed.

Responsibilities include but are not limited to:

Coordinating with maintenance leadership on repair priorities

Scheduling and ensuring vacant unit turns align with leasing timelines

Monitoring maintenance response times

Identifying maintenance concerns during property walks

Weekend and After Hours Expectations

The PM maintains leadership availability beyond standard business hours when necessary.

Expectations include:

Conducting periodic weekend check ins with staff who are working weekends

Weekend check ins will typically occur approximately once per month and are intended as brief support check ins rather than full day site visits

Attending community resident events, socials, and property functions when scheduled, including evening or weekend events when applicable

Remaining available for emergency situations during evenings and weekends as needed

Weekly Property Manaer Operational Checklist

Each week the PM is expected to review operational activity across their assigned communities.

Weekly oversight includes but are not limited to:

Visiting each property within the portfolio and maintaining maintenance schedules

Conducting property walks and observing overall property conditions

Walking multiple vacant units to confirm readiness

Reviewing guest cards and prospect follow up activity

Monitoring lead response times and leasing activity

Reviewing leasing performance and application trends

Reviewing delinquency reports

Reviewing renewal pipeline and upcoming lease expirations

Checking marketing listings and advertising activity

Reviewing file compliance through spot file audits

Communicating operational updates with the Regional Property Manager

Professional Expectations

Property Managers are expected to demonstrate strong leadership, accountability, and operational awareness.

Expectations include but are not limited to:

Maintaining a professional and solution oriented leadership style

Supporting and developing team members

Demonstrating strong communication and organizational skills

Ensuring all operations comply with Fair Housing regulations and company policies

Maintaining high standards of property presentation and operational performance

Benefits:

Holiday Pay

Vacation Leave Pay (as accumulated)

Sick Leave Pay 

Birthday and Anniversary Paid Time Off

Employee Medical and Dental Insurance

Supplemental Insurance

Simple IRA

Access to Property Amenities

MDI Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.