Property Damage Manager

Job Summary

The Property Damage Manager is responsible for overseeing property damage claims, investigations, and resolution processes. This role manages damage assessments, conducts investigations, negotiates settlements, and coordinates with clients, contractors, insurance companies, and legal teams to ensure timely and fair claim resolution while minimizing financial risk.

Key Responsibilities

Lead and manage property damage investigations for residential, commercial, or industrial properties

Conduct site inspections and evaluate extent, cause, and impact of property damage

Gather evidence, review reports, interview involved parties, and document findings

Coordinate with insurance adjusters, contractors, engineers, and legal representatives

Negotiate settlements, repair costs, and claim resolutions with insurers and third parties

Ensure compliance with company policies, legal regulations, and industry standards

Prepare detailed investigation reports, claim summaries, and recommendations

Monitor claim progress and ensure timely resolution of cases

Identify fraud indicators or discrepancies during investigations

Manage vendor and contractor relationships related to repairs and restoration

Support risk management initiatives and recommend preventive measures

Maintain accurate records and case documentation

Qualifications

Bachelor’s degree in Business, Risk Management, Insurance, Criminal Justice, or related field preferred

3–7+ years of experience in property damage claims, investigations, insurance, or risk management

Strong background in investigations, negotiations, and dispute resolution

Knowledge of property insurance policies, claims handling, and liability assessment

Experience coordinating with legal teams and external stakeholders

Required Skills

Investigation and analytical skills

Strong negotiation and conflict resolution abilities

Excellent written and verbal communication skills

Attention to detail and report-writing capability

Ability to manage multiple cases simultaneously

Decision-making and problem-solving skills

Proficiency in Microsoft Office and claims management systems

Key Competencies

Critical thinking

Professional judgment

Customer service orientation

Time management

Integrity and confidentiality