Property Damage Manager

Role Summary

We are seeking a highly skilled and detail oriented Project Manager to lead cross-functional projects, optimize legal operations and ensure peak performance across our case management, intake and compliance processes.  This ideal candidate will bring a strong background in process improvement and project management.

Key Responsibilities

Data Analysis and Reporting

Collect, analyze and interpret operational data from systems including productivity tools and performance metrics.

Conduct in-depth analyses to detect trends, identify bottlenecks and pinpoint areas for improvement.

Develop, maintain and automate dashboards and reports to track KPI’s and business performance.

Present actionable insights and recommendations to senior management.

Process Documentation, Improvement and Implementation

Document existing workflows and procedures in clear, standardized formats.

Identify and prioritize high impact process optimization opportunities.

Collaborate with cross-functional teams to design, implement and monitor improvements

Conduct training sessions to ensure smooth adoption of new processes.

Lead regular calibration meetings to evaluate process effectiveness and make adjustments.

Compliance Monitoring

Develop and maintain auditing parameters to ensure compliance with policies and regulations

Conduct audits, identify non compliance issues, and recommend corrective actions

Maintain detailed audit logs, corrective action plans and compliance reports

Project Management

Lead at least one major process improvement project per quarter from planning to evaluation.

Define project scope, objectives, timelines and deliverables

Coordinate tasks and communication across all involved teams

Monitor progress and adapt strategies as needed to meet deadlines

Reporting and Communication

Prepare weekly and monthly reports on operational performance. Key findings and trends

Use visual storytelling and clear narrative to communicate complex data

Collaboration and Stakeholder Engagement

Partner with different departments to share insights, gather feedback and implement solutions

Promote a culture of continuous improvement across the organization

Bonus Audit and KPI Monitoring

Audit bonus calculations for accuracy against established criteria

Track KPIs for data analysis, compliance, reporting and project delivery

Identify discrepancies and recommend solutions to leadership.

Qualifications and Experience

Bachelor’s degree in Computer Science, Business or related field

Certified Lean six sigma Green or Black Belt (an advantage)

3+ years in legal operations, process improvement or related fields

Proven track record in reporting and cross functional project management

An impressive portfolio of projects initiated and implements, demonstrating measurable business impact

2+ years of hands-on experience in legal CRM/case management systems.

Strong technical proficiency in integration, automation tools and workflow optimization

Excellent communication skills with the ability to explain technical concepts to non-technical staff.