Property Claims Manager

We’re looking for an Property Claims Manager, Hamilton Select

Responsible for handling high exposure casualty and/or specialty professional claims along with assisting in the hiring, training, and guidance of future claims adjusters.

We prefer to base the position in Richmond, VA, but we will consider a remote working location for appropriately qualified candidates.

What you will do

Review claims and related systems and processes

Provide coverage, liability, and damages analyses for claims and ensure timely reserving and appropriate legal and indemnity payments.

Draft disclaimers and reservation of rights letters

Negotiate settlements, mitigate losses, and control expenses

Adhere to Claims Best Practices, Key Controls, and file handling requirements

Maintain a high level of communication with leadership and underwriting partners

Ensure appropriate reports are timely prepared and disseminated

Hire, train and develop new claims adjusters

Supervise claims files handled by direct reports

Review disclaimers and reservation of rights letters drafted by direct reports

Develop claims adjusters to maximize their ability to proactively investigate, evaluate, and negotiate claims

Lead training and development initiatives within the Team to educate and instruct claims adjusters on trends and emerging issues

Ensure successful implementation of key organization-wide initiatives and improvement strategies for claims and our business units

Present to management, provide leadership, mentor staff and identify procedural improvements

Support other functional groups within the organization

Ensure compliance with internal corporate guidelines, processes and procedures

Other duties as required by management

Some travel, as required for trials & mediations, etc.

What you require for the role

Minimum of seven years’ experience required in casualty claims and/or specialty claims handling or related litigation with a career history of increasing responsibility

Experience working claims in the Excess and Surplus Market required

Experience working with complex coverage issues required

Multi-jurisdictional claims and litigation experience required

Adjuster license and or certifications desired but not required

Highly advanced knowledge of claim processes, policies, procedures, claim systems, regulation, coverage, liability, damage evaluation, and/or settlement with exposures in excess of $1M

Excellent at establishing close working relationships with other departments, including underwriting, operations, finance, IT, actuarial and legal

Strong negotiating, analytical, written, and organizational skills

Mediation and arbitration experience

Strong computer skills (Microsoft Office Suite and in-house claims systems)

Ability to prioritize and manage deadlines

Ability to work both independently and collaboratively as part of a team

Conduct Standards

You must act with integrity

You must act with due skill, care and diligence

You must be open and cooperative with the FCA, the PRA and other regulators

You must pay due regard to the interests of customers and treat them fairly

You must observe proper standards of market conduct

You must act to deliver good outcomes for retail customers

What you can expect from us

At Hamilton, we offer a vibrant, entrepreneurial and collaborative workplace shaped by our values: Be Smart, Be Sensible, Be Open and Be More.

Our employees consistently say they would recommend Hamilton as a great place to work — a testament to the inclusive, supportive, and empowering culture we’ve built together. We embrace individuality, value diverse perspectives, and recognise the unique contribution each person makes to our continued success.

Hamilton offers a competitive salary with an annual performance-based target bonus and a comprehensive benefits package, to include:

Hybrid working

Matching 401K plan

Medical, dental, vision, life, disability

Generous time off (including parental leave)

Continued support for professional development

Gym subsidy

My day (additional days leave for personal interests/wellness/charity work

In good company.

Hamilton (NYSE: HG) underwrites specialty insurance and reinsurance risks on a global basis through its wholly owned subsidiaries. Its three underwriting platforms: Hamilton Global Specialty, Hamilton Select and Hamilton Re, each with dedicated and experienced leadership, provide access to diversified and profitable business around the world.

Headquartered in Bermuda, Hamilton has over 600 employees with key underwriting operations in London, Bermuda, the US and Dublin. We work collaboratively, we share a passion for the service and results we deliver, and we know that what we do each day is meaningful – to our customers and our business. We believe we are ‘In good company.’ with everyone we interact with.