Promoter Coordinator

About PayJoy

PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Promoter Coordinator is responsible for leading, coordinating and monitoring the operations of the promoter team within a defined region, ensuring that national strategies are executed in every point of sale and that commercial, operational and customer experience targets are met.

This role aligns regional execution with company objectives, supervises third‑party agencies, optimizes field resources and acts as the primary link between promoters, commercial partners and the National Promoter Coordinator.

Responsibilities:
• Supervise and provide daily follow-up to promoter teams across the different points of sale in the region.

• Ensure the execution of commercial and visibility strategies defined by the National Promoter Coordinator.

• Conduct regular store visits to evaluate performance, goal compliance and operational conditions.

• Train, motivate and accompany the sales force (promoters) on sales techniques, customer service, objection handling and fraud prevention; detect training needs and coordinate ongoing training plans with the National Coordinator.

• Validate reports on attendance, performance and sales results of the promoters.

• Monitor the execution of promotions, activations and regional campaigns.

• Support logistical coordination with external agencies (hiring, rotation, payments and incident management).

• Report weekly key indicators such as sales volume, productivity, coverage, absenteeism and turnover.

• Analyze market information and propose improvement opportunities in the region.

• Ensure that all promoters comply with the policies, guidelines and values of the company.

Requirements:
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Minimum 1–2 years of experience supervising sales teams or promoters.

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Experience in retail, telecommunications, or technology sectors.

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Strong leadership and analytical skills, with the ability to manage multiple priorities.

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Intermediate knowledge of Excel, Google Workspace, and CRM systems.

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Availability to travel frequently within the region.

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Goal-oriented, proactive and capable of managing and motivating teams.

Benefits:
• 100% Company-funded health insurance for employees and immediate family members

• Life insurance

• Dental plan

• Phone finance, Headphone, home office equipment and wellness perks.

• Individual retirement plan 3%

• 20 days of vacations

• $2,000 USD annual Co-working Travel perk

• $2,000 USD annual Professional Development perk

• Catered lunches

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening