Project Support Administrator

We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence.

As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

Learn more at tradercorporation.com.

This role will be within our flagship platform, AutoTrader.ca, Canada’s #1 automotive marketplace, attracting over 25 million visits each month

Project Support Administrator (6 months Temp - Fulltime)

The role of the Project Support Administrator is to provide customer-focused day-to-day support in relation to customers and dealer groups doing business with TRADER. This role will involve some contact with the customer for specific matters. The role will also include placing listing upgrades on behalf of dealers based on selections received from Trader data science team, communicating with internal teams for the set up of new dealers, generating reports of Listing Upgrades placed and billing reports.

What you’ll do…

• Managing inbound communications (phone or email) from customers or dealer groups related to placements of Listing Upgrades

• Place Listing upgrades in our back-end system based on guidelines provided by the data science team

• Communicate internally on weekly placements, and anomalies and produce reports when necessary

• Generate reports from internal systems to validate that billing information is processed for the customer

• Respond to customer inquiries as needed

What you bring to the table…

• Must be very detail oriented and very customer-focused

• Must be organized and able to manage clients' expectations

• Be self-motivated and work individually and as a team

• Have a sense of urgency to resolve and investigate issues

• Able to work in a fast-paced and deadline-driven environment

Must have…

• Solid verbal/written communication skills

• MS Office experience – specifically Excel is essential

• Previous customer service experience

• Strong customer service skills

• Strong analytical skills

• Previous experience working with software systems (including CRM tools, data entry systems)

The base salary range for this position is CAD $40k - $42k.

This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role the total rewards package may also include benefits, bonus, and other employee offerings.

What’s in it for you…

• Gym discounts

• Employee and Family Assistance program

• Virtual wellness events

• Conferences & training budget

• Regular internal training programs

• Financial planning with 3% matching Pension

• Competitive salary

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status: This job posting is for an existing vacancy.