Project Manager (with experience in CCaaS)

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across five continents and operates in 25 countries worldwide. Miratech retains over 1000 full-time professionals and has achieved sustained shareholder value growth exceeding 25% annually over many years.

This role is a mix of strategic and tactical, where you use your extensive technical and leadership expertise. This role owns the program, anticipates, and mitigates risks whilst balancing business needs against technical constraints.

Project Manager is required to build strong relationships between Product Engineering applications/services, Product Management, as well as various Business Operations, Finance, and Executives alike. Strong communication skills are a must.

Responsibilities will include establishing commitments from dependencies, ensuring high-quality deliveries, and increasing the productivity and velocity of the team to implement strategy and execution.

Responsibilities:

• Support the planning and execution of complex cross-functional projects, ensuring alignment to project goals, timelines, and business requirements. Track deliverables and resolve issues to maintain forward momentum.
• Collaborate with Product, Engineering, and other partner teams to define scope, dependencies, and timelines. Act as a liaison to ensure shared understanding and alignment across teams.
• Maintain program documentation, facilitate team meetings, and support risk and issue tracking. Escalate risks or blockers appropriately to ensure timely resolution.
• Identify and assess changes, and manage them through the established change management process.
• Provide clear, concise program updates to stakeholders and team members. Consolidate inputs and data into meaningful status reports and dashboards.
• Contribute to improving project delivery methodologies, tools, and best practices. Recommend process adjustments to increase efficiency and scalability.
• Leverage your technical knowledge to understand solution approaches, dependencies, and trade-offs. Participate in technical discussions and assist in translating requirements into actionable plans.
• Support onboarding of new team members and share knowledge of tools, processes, and domain expertise. Contribute to a collaborative team culture.

• 4+ years of overall IT project management experience.
• 2+ years of experience leading contact center transformation programs including Amazon Connect, Dialogflow CX, and Genesys Cloud, with practical knowledge of Agile frameworks.
• Demonstrated ability to independently own and deliver enterprise-scale programs involving cross-functional teams and complex dependencies with data driven approach.
• Proven track record of influencing across organizational boundaries and engaging with senior leaders (Directors, VPs) to drive alignment and execution.
• Strong communication, facilitation, and storytelling skills to bridge technical and non-technical audiences

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

*Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

All your information will be kept confidential according to EEO guidelines.