Project Manager - Servicing

Title: Project Manager

Location: Burbank, CA

Comp Range: $75-90K

Company:

Pixelogic Media Partners, LLC provides technology solutions to the entertainment industry. We are responsible for helping Hollywood Studios and content owners to get their content to global audiences by providing all language services including scripting, subtitling, access services and dubbing. Our products and services span the digital spectrum, from enhanced extras packages promoting digital purchase to physical disc authoring.

Our clients include major Hollywood studios and dozens of independent studios. To date, we’ve delivered thousands of titles to iTunes, Google, Netflix, Amazon, and others. We’ve created a large percentage of iTunes Extras titles available on the App Store, developed the specification of and delivered the first Cross-Platform Extras titles, authored more than eight-thousand DVDs, two-thousand Blu-rays, as well as award-winning tablet and mobile apps.

Experience start-up momentum with us and be part of building innovative solutions to service our clients in the entertainment industry with their media distribution needs. Join us if you’re passionate about entertainment, innovation and customer service excellence!

Project Management Responsibilities:

• Manage the creation and delivery of digital video, audio and subtitle files to digital storefronts such as iTunes, Netflix, Amazon and Disney+
• Manage multiple projects from client(s) order to delivery completion, focusing on highest quality and on time delivery
• Establish a solid understanding of specific client specifications and needs
• Build strong working relationships with clients and deliver world class customer service
• Manage, monitor, and update all timelines, setting realistic expectations for day to day deliveries and communicating clearly with clients and internal operations
• Work with the billing team to ensure projects are billed correctly and on time to clients
• Perform order entries based on client requests and ensure data accuracy in all internal and external systems
• Provide strategic solutions to any issues that may arise with clients
• Collaborate with operational teams to build processes and make sure workflows operate smoothly and efficiently
• Identify areas of opportunity to enhance clients’ experience and work closely with other department leaders to drive initiatives
• Support Pixelogic’s vision and represent the best interests of both the customer as well as the company
• Abide by security policies and protect information entrusted to you
• Document processes to use as training guides (including video trainings)
• Utilize dashboards, reports and metrics to monitor production milestones and status
• Help build and evolve the company and team culture
• Participate in capacity planning process for your customers, ensuring accuracy in rolling demand versus capacity forecasts
• Participate in Corrective Action Report (CAR) process for client rejections and other issues to ensure proper processes/procedures are always in place to prevent issues from happening and especially recurring
• Participate in Operational Initiatives (OI’s) in collaboration with technology, operational and admin teams to continuously improve workflows related to your accounts

Requirements:
• Bachelor’s degree preferred
• Localization (subtitling, dubbing) and/or digital media and mastering experience preferred
• Solid organizational skills, including multitasking and time-management
• Collaborative thinker who works well in a team
• Experience in media industry and post-production workflows
• Passionate about customer experience and customer service excellence
• Excellent communication skills with technical and non-technical individuals
• Deep sense of urgency and ability to work in a fast-paced environment with high volume
• Problem solver with creative and innovative approach with ability to think out of the box
• Outstanding attention to detail and ability to plan complex projects with urgency
• A positive attitude when experiencing obstacles and enthusiastic to get things done