Project Manager

As a Project Manager, you are a creative and strategic thinker with a passion for digital projects and an innate drive to understand every detail about a client’s brand, business, and customers. You thrive in a fast-paced environment, seamlessly moving from client needs to team collaboration, ensuring that every project is delivered with precision and excellence. With your agency experience, you know how to hit the ground running, manage multidisciplinary teams, and navigate the dynamic flow of creative campaigns and digital deliverables.

You Will:

• Drive internal team, from strategy and research to creative to development and QA in website redesign and rebuild.

• Build sprint plans and backlogs to support website build.

• Along with Account Lead, guide clients on project success and facilitate consensus.

• Align the team with client insights and objectives.

• Develop comprehensive project plans with budgets that align with client interests.

• Track and communicate project scope, status, and deliverables.

• Facilitate meetings and manage risks, ensuring quality in all deliverables.

• Foster a collaborative, positive environment that motivates the team to produce award-winning work.

• Oversee project budgets, forecasts, POs, and invoices, while identifying and mitigating project risks.

• Provide regular project status updates to stakeholders.

• Be comfortable in a client office.

You Have:

• 2-4 years of experience managing digital projects.

• Strong background in fast-paced agency settings or marketing experience on the client side.

• Proficiency with office and project management tools (Smartsheet, Excel, Jira, Figma, Keynote).

• Strong understanding of project management principles, sprint methodology, change management, and revenue forecasting.

• Exceptional communication skills, responsiveness to feedback, and leadership abilities.

• Solutions-focused mindset with strong attention to detail and can maintain organization under pressure.

• Proven skills in managing client conversations around project scope, schedule, and budget.

• Led website redesign and rebuild projects and understand technical website builds.

• Understand and can practice agile sprint-based project methodology.

What We Offer:

• Global maternity and parental leave

• Competitive benefits packages

• Vacation, compassionate leave, sick days, and flex days

• Access to online services for families and new parents

• Off at 3:00 PM local time every Friday

• Diversity and Inclusion Board with 13 affinity groups

• Internal learning and development programs

• Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx