Project Manager (Mexico, full-remote)

Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands. Visit us at www.miteksystems.com.

At Mitek, we believe that teams are more resilient, effective, and innovative when they benefit from a wide range of ideas, lived experiences, and perspectives. The strength of our organization is deeply rooted in the people who power it.​
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We know that a workforce reflecting the richness of our communities and customers helps us better serve their needs. These lived experiences influence our decisions, shape our products, services, and help us grow with intention. When it comes to talent, our goal is clear: to discover exceptional individuals and to ensure they discover us. We prioritize drive, skill, experience, and ambition in everything we do for our clients.

We are Virtual 1st! Whether you choose to work remotely from your home office or in-person from one of Mitek’s offices, our practices, processes and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working.

Mitek Systems is looking for a Project Manager to lead client-facing delivery for customers. This role is part of our cross-functional delivery team in Mexico and is accountable for executing client deliverables--enhancements, upgrades, regional expansions, remediation, and operational improvements--within a regulated, customer-driven environment.

You will partner with Product, Customer Success, Support, Engineering, QA, Operations, Compliance, and client stakeholders to plan and deliver work with predictable timelines, clear scope control, and strong communication.

What You Will Do (Essential Responsibilities)::
• Own end-to-end delivery plans for client initiatives (enhancements, new features/modules, configuration changes, upgrades, performance/reliability work, compliance-driven changes).
• Lead client governance and execution: recurring status calls, stakeholder alignment, RAID management, action/decision tracking, and executive-ready reporting.
• Manage client deliverables across the lifecycle: requirements clarification, solution alignment, release planning, test coordination (SIT/UAT), production readiness, deployment coordination, and hypercare.
• Drive cross-functional coordination across Product, Engineering, QA, Support, Ops, Security/Compliance, and external partners to meet committed client timelines.
• Manage dependencies and blockers across teams; escalate with clear impacts, options, and recommended actions.
• Run change control for active client work: scope changes, timeline impacts, priority shifts, and customer communications in partnership with internal leadership.
• Coordinate operational readiness: access, environments, documentation, runbooks, monitoring expectations, and incident response alignment.
• Partner with Support/Operations on production issues that require structured delivery follow-up (root cause tracking, corrective actions, client communication cadence, and closure).
• Ensure all deliverables meet defined acceptance criteria and are properly documented (release notes, implementation notes, operational guidance).

What You Will Need (Required Knowledge, Skills & Abilities)::
• 4+ years of client delivery Project Management experience for existing customers (SaaS, API/platform integrations, enterprise software).
• Proven ability to manage post-launch delivery: change requests, upgrades, product rollouts, reliability programs, and multi-team execution.
• Strong experience running client-facing delivery governance and producing crisp status reporting (milestones, risks, decisions, and next actions).
• Familiarity with regulated or risk-sensitive domains is a plus (identity, fraud, fintech, banking, payments).
• Working knowledge of Agile delivery and release processes; able to coordinate across sprint teams and shared services.
• Proficiency with tools such as Jira, Confluence, Smartsheet/MS Project (or equivalent).
• Fluency in English (written and verbal).

Who You Are (Soft Skills & Attributes)::
• Highly organized and execution-focused; strong at managing multiple parallel client workstreams.
• Confident client communicator--direct, calm, and proactive, especially when timelines or scope are under pressure.
• Strong ownership mindset; you drive closure on risks, decisions, and action items.
• Practical problem solver; you simplify complexity and keep teams aligned to the critical path.
• Collaborative and credible across Support, Product, Engineering, QA, and Compliance.

We take pride in enabling career growth in an environment of innovation and teamwork. Our commitment to all Mitekians is to do meaningful work that matters. Our culture is defined by delivering our best to our customers by providing high value solutions and impactful outcomes, by continuously challenging convention, and by caring for each other through collaboration and celebrating our successes. We are committed to creating competitive, equitable compensation & benefits programs and career development opportunities.

Benefit offerings – may vary based on geographic location

Wellness: Universal, supplemental, and private healthcare plan choices based on country specifics
Financial future: retirement/pension plan contributions, MTK stock plan participation
Income protection: life event & disability coverage
Paid time off: generous annual leave, company holidays, volunteer time off
Learning: e-learning license, tuition reimbursement, hackathons
Home office setup allowance
Additional/optional benefits: pet insurance, identity theft protection, legal assistance

We sincerely appreciate your interest in Mitek. We know your time is valuable and look forward to the potential of speaking with you further!