Project Manager – Implementations

About Genea:

As leaders in property technology, Genea provides cloud-based physical security, submeter billing and on-demand HVAC solutions to over 1 million users across 39 countries. But Genea is more than just a workplace. We’re a mission-driven team that collaborates, innovates, and engineers the proptech solutions of tomorrow to solve the challenges of today. We pride ourselves on fostering an environment of teamwork, transparency and authenticity, where you can be yourself. But don’t take our word for it. Genea has been recognized as a Top Workplace in 2021-2025, with a rating of 4.3 out of 5 stars on Glassdoor. Our team members love our competitive benefits, including 401k matching, PTO, 100% paid parental leave, remote work options, and development/training opportunities.

Job Overview :

The Project Manager – Implementations is responsible for ensuring the successful deployment of Genea’s products by identifying solutions, improving operational efficiency, and managing relationships with customers, vendors, and partners. This role oversees multiple projects across our Security product line while maintaining an exceptional customer experience and ensuring complete satisfaction of all deliverables.

Duties and Responsibilities:

• Lead end-to-end implementation projects across the Genea Security product line

• Serve as the primary point of contact for all implementation activities and project-related requests

• Act as a liaison between customers, vendors, and internal teams to coordinate project requirements

• Develop a deep understanding of each customer’s goals, environment, and project scope

• Own project timelines, deliverables, and status trackers

• Set and manage customer expectations while escalating issues as needed

• Conduct project meetings, document meeting minutes, and prepare weekly status reports for stakeholders

• Proactively manage project tasks and milestones, keeping leadership informed of progress

• Maintain a detailed risk and issues log and develop mitigation strategies

• Establish a strong understanding of Genea’s security product and features to effectively assist and train end users

• Identify process or system gaps and drive effective, corrective solutions

• Respond to customer inquiries via phone, email, or chat in a timely manner

• Demonstrate best practices in customer service by providing options, resolving issues, and communicating proactively

• Represent the department in internal meetings and cross-functional discussions

• Perform other related duties as assigned

Qualifications:

• Bachelor’s Degree required

• 4+ years of relevant experience

• Experience in the physical access control industry strongly preferred

• Experience in commercial real estate (CRE) or in adjacent roles supporting property management teams is strongly preferred

• Strong understanding of project management principles, including project planning, stakeholder analysis, and leading effective meetings

• PMP or similar certification strongly preferred

• Proficiency in MS Outlook, Word, Excel, and Adobe Acrobat

• Excellent written and verbal communication skills

• Strong customer service mindset and desire to help others succeed

• Demonstrated ability to build and maintain strong customer relationships

• High attention to detail and strong analytical/problem-solving skills

• Ability to thrive in a high-growth, fast-paced technology environment

• Self-starter with the ability to work independently, including in remote settings

Estimated Salary Range: $90-110K annual salary

The salary range listed is our best estimate based on the role's requirements and market conditions. The final offer may be higher or lower depending on the candidate's experience and qualifications.

In addition, full-time employees are eligible to participate in a comprehensive benefits program that includes medical, dental, and vision insurance; flexible spending accounts (FSA); life insurance; accidental death and dismemberment (AD&D) insurance; long-term disability (LTD) coverage; paid time off (PTO); and a 401(k) retirement savings plan.