Project Manager (Implementation & Delivery)

Project Manager (Implementation & Delivery)

Overview

At ZeroRisk, we’re transforming merchant security and compliance into a real-time, risk-based intelligence platform.

As a Project Manager, you will be responsible for delivering onboarding and customer implementation projects end-to-end, while also supporting requirements gathering, process design, and solution delivery.

This is a hands-on delivery role, combining:

• Project management

• Business analysis

• Customer-facing implementation support

You will work closely with the Implementation/Configuration team, acting as the bridge between customer needs and platform delivery.

Your Mission

Own and deliver customer onboarding and implementation projects, ensuring:

• Clear requirements definition

• Structured project execution

• Smooth merchant and customer rollout

You will not only manage the plan, but also help shape the solution and customer journey.

Key Responsibilities

1. Project Management & Delivery

• Manage multiple onboarding and implementation projects concurrently

• Develop and maintain project plans, timelines, and milestones

• Track progress, risks, dependencies, and blockers (RAID)

• Ensure projects are delivered on time, within scope, and to quality standards

• Provide regular status updates to internal teams and customers

2. Business Analysis & Requirements Gathering

• Run discovery workshops with customers to capture:

• Current (as-is) processes

• Target (to-be) workflows

• Translate requirements into:

• User stories

• Acceptance criteria

• Process flows / journey maps

• Ensure requirements are clear, structured, and testable

• Act as the bridge between customer needs and delivery teams

3. Solution Design & Implementation Support

• Work closely with configuration and implementation teams to:

• Define workflows, rules, and onboarding journeys

• Validate that solutions meet business requirements

• Support configuration decisions and ensure alignment with customer needs

• Help define rollout strategies and merchant onboarding journeys

4. Testing & UAT Coordination

• Define and review test scenarios based on requirements

• Coordinate User Acceptance Testing (UAT) with customers

• Track defects, issues, and resolutions through to closure

• Ensure readiness for go-live

5. Customer Engagement

• Act as the primary point of contact during implementation

• Build strong working relationships with customer stakeholders

• Run regular project check-ins and steering updates

• Ensure alignment on scope, timelines, and outcomes

6. Documentation & Delivery Framework

• Create and maintain:

• Project plans

• Requirements documentation

• Process flows

• Implementation playbooks

• Ensure all artefacts are structured, version-controlled, and reusable

• Contribute to improving delivery frameworks and templates

7. Cross-Functional Collaboration

• Work closely with:

• Product

• Engineering

• Implementation / Configuration team

• Customer Success

• Merchant Success

• Ensure smooth handoffs from:

• Sales → Delivery

• Delivery → Customer/Merchant Success

What You’ll Need

• 3–5 years’ experience in:

• Project Management

• Business Analysis

• Implementation / Delivery roles in SaaS

• Strong experience in:

• Requirements gathering & documentation

• Process mapping (flows, journeys)

• Stakeholder management

• UAT

• Experience working with:

• Cross-functional teams (Product, Engineering, CS)

• Highly organised with the ability to manage multiple projects simultaneously

Nice to have:

• Payments, compliance, or fintech experience

• Exposure to PCI DSS or merchant payment ecosystems

Success Metrics

• On-time, in-scope delivery of implementation projects

• Quality and clarity of requirements and documentation

• UAT success rates and low defect leakage

• Customer satisfaction during onboarding

• Speed of customer and merchant activation